Telesales Team Leader

6 months ago

Normanton, United Kingdom The Car Buying Group Full time

Voted the fastest growing Tech company in the North of England 2017 and number 20 in The Sunday Times top 20 tech track 100 list 2018, The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our aim is to be one of the leading online car buying services, offering an industry leading proposition, delivering the fairest, simplest and one of the fastest ways to sell a car on line. Our passion is cars and customer experience.

Are you passionate about driving quality and sales performance in a dynamic target driven environment?

We are looking for a **Sales Team Leader **to lead a team of Vehicle Purchasing Executives. You will be managing a mix of in office, hybrid and remote Sales Executives, driving the performance of the team as well as contributing to the overall success of the department.

Principle Responsibilities Include:

- Personally contribute to the team’s purchasing target.
- Work as part of the team to achieve and exceed agreed targets for both volume of vehicle purchases and profit.
- Maximize opportunities through the effective leadership and coaching of the team.
- Be responsible for delivering exceptional customer service.
- Support wider functions with operational processes and procedures and ensure the team adhere to these.
- Produce accurate & timely reporting.

Duties Include:

- Achieve and exceed agreed targets for both volume of vehicle purchases and profit.
- Work as part of a team to maximise opportunities through the effective negotiation and delivery of our proposition and USP’s.
- Represent and promote The Car Buying Group brand.
- Actively contact customers to maximise the overall purchasing volume.
- Monitor daily deals in progress and not transacted and act accordingly daily.
- Be a final point of contact for unsuccessful deals to maximise purchasing opportunities.
- Build and maintain strong internal relationships with peer colleagues and in supporting functions.
- Meet and exceed personal and team targets.
- Deliver a high level of service to increase business growth, and customer satisfaction.
- Maintain all systems ensuring that adequate and appropriate records are created and maintained.
- Identify and make recommendations for continuous improvements.
- Motivate and manage to ensure the team perform in line with sales and performance targets.
- Confidently coach the team to make outbound telephone calls to existing and prospective contacts.
- Motivate colleagues to maximize performance.
- Communicate change, share best practice and motivate the team when necessary.
- Manage performance against agreed KPIs.
- Hold monthly 1-2-1 meetings with the team.
- Manage absence and conduct effectively and in line with company policy.
- Ensure annual PDRs are completed with the team in line with company process.
- Assess the workload of the team, delegate tasks & provide support in prioritising.
- Keep colleagues up to date on relevant Company and industry information/communications.
- Deliver communications in an engaging and meaningful way.
- Work with the performance and development manager to ensure the smooth onboarding of all new starters.
- Take responsibility for enhancing the customer’s overall experience.
- Where necessary, manage customer complaints effectively & be a point of escalation for issue resolution.
- Lead by example, providing exceptional levels of Customer Service.
- Analyze and understand call statistics and KPI data.
- Prepare regular reports on team and individual purchasing activity & performance, as well as call results.
- Support and delegate the timely production of MI, including commentary on required analysis.
- Undertake any other reasonable duties at the request of the leadership team.

Skills/Experience:

- Previous sales/contact centre experience.
- Previous mentoring and coaching experience.
- Experienced within a targeted telephone/office/contact centre/field sales environment.
- Understanding and working knowledge of IT packages (e.g. Gmail, chat platforms).
- Understanding of KPIs.
- Excellent data entry/ CRM skills.
- Ability to prioritise effectively with strong multi-tasking skills.
- Excellent communication skills with all level of stakeholders.
- Excellent listening and questioning skills.
- Ability to work in a high pressure and fast paced environment.
- Ability to deliver excellent customer service.
- Proven ability to meet and exceed targets.

Competitive basic salary + uncapped commission. Working hours are 40 per week, 5 out of 6 days across Monday to Saturday.

We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include:

- 28 days leave per annum inclusive of bank holidays.
- The ability to purchase upto an additional 5 days leave per annum
- Enhanced sick/maternity/paternity/adoption policies
- Healthcare Cashback scheme on costs such as Dental, Optical and Physiotherapy
- Access to an online reward

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