Customer Service Advisor

4 months ago


Cardiff, United Kingdom Capital on Tap Full time

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards.

**Customer Service Advisor - Midnights**:
Are you interested in joining an ever-growing Fintech industry? Are you friendly and customer-focused? If so, this could be a role suited to you

**The Role -**

As we are available to our customers 24/7, within this role we are looking for someone available for our Midnight team. Please see the shift patterns below:
Week 1

Week 2

Monday to Friday - 14:00-22:30

Monday to Friday - 15:30-00:00

**Interview process**

**Training**

Your first 6 weeks will be training, between the hours of 8am-8pm Monday-Friday. This will be a mixture of classroom based training, buddying and training as you go.

**We are looking for someone with**:

- Customer service experience (we will consider all industries)
- Passion for the customer journey and experience
- Empathetic, with a friendly and caring nature
- Adaptable to change
- Receptive to feedback
- Willingness to learn and develop

**What you'll get in return**:
Basic salary of £24,000 + £2,000 uplift for working the midnight shift
Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays) (pro rata)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Here at Capital On Tap we place emphasis on continuous learning and have built an environment where we can make it possible every day Internal growth is important to us and our goal is to guide every employee to realise their career aspirations and strengths. Why not check out here what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values and mission here.

If you want to keep updated on future opportunities at Capital on Tap follow our company page here.

**Diversity and Inclusion**:
**How to Apply**:


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