Helpdesk & Triage Lead Administrator

5 months ago

Cheltenham, United Kingdom Caring for Communities and People Full time

Would you like to join our wonderful **Community Wellbeing team in Cheltenham?**

They are looking for a **Helpdesk & Triage Lead Administrator, **_(Internally known as Community Wellbeing Administrator Lead)_ to coordinate the new referrals that enter the service and deal with initial enquiries.
- You'll be a resilient, confident communicator and have excellent organisational skills. Empathy for others, together with a focus on delivering excellent outcomes for clients. It would be beneficial to have some experience of working in a social care or customer service environment.
- You'll be required to provide initial information, advice, and guidance to clients on all aspects of their lives, establish their required needs then refer them on to appropriate agencies or allocate them to the team of Social Prescribers.
- Knowledge of support services and agencies in the statutory and Voluntary sectors in both Cheltenham and Tewkesbury areas would be beneficial.
- You'll support the management team with administrative tasks including maintaining an effective records system of cases, monitoring whether quality targets have been met, and general administrative support tasks.
- Data entry and management skills are a core element of the role. Most conversations with clients are on the telephone. Training will be given.

The service operates between 9am-5pm Monday to Friday and we are able to discuss flexible working for applicants to meet a healthy work life balance. You will be required to work 30 hours a week from our **Cheltenham head office.**

**Benefitting from monthly 1-2-1 supervision, a designated training pathway, and working with a knowledgeable, experienced and supportive team, you'll have all you need to develop within your role.**

Interested? Then we'd love to have a chat.

If this opportunity aligns with your career goals and values, we encourage you to apply. **Click the "Apply" button **to begin your journey with us.

**About Us**

Established in 1989, **CCP **is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.

**Benefits**
- 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more^
- Enhanced pension and sick pay
- Death in service benefit
- Free subscription to Benenden Cashback plan or Perkbox Discounts
- 45p Business Mileage^^

**Why choose CCP**
- **
Investors in People Gold accredited employer**, committed to making the workplace better for you.
- ** Excellent training **and support to help you excel in your role.
- ** A voice** in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
- Access to a **Workplace Welfare Manager** for support when needed.

**What We Offer**

At CCP, you're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Our unwavering commitment to your growth is evident in our meticulously designed, personalised training pathways aimed at propelling your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career—choose CCP.

**Benefits**
- 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more*
- Enhanced pension and sick pay
- Death in service benefit
- Free subscription to Benenden Cashback plan or Perkbox Discounts

**Why choose CCP**
- **
Investors in People Gold accredited employer**, committed to making the workplace better for you.
- ** High employee satisfaction** with a 4.2 out of 5-star rating on Indeed.
- ** Excellent training **and support to help you excel in your role.
- ** A voice** in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
- Access to a **Workplace Welfare Manager** for support when needed.

**Are Your Values Aligned with Ours?**

We look for staff who embody our **SPIRIT **values:
**Show** gratitude and appreciation of others.

Demonstrate personal and professional **pride**.

**Integrity **is everything.

**Reflect **and learn.

Continuous **improvement**.

**Take **your best self wherever you go.

**Equality and Diversity**

CCP is committed to equality and diversity, ensuring fair treatment and equal opportunities for all.

**Safer Recruitment**

Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP.

**Application Information**:
**_
Position:_**_ Helpdesk & Triage Lead Administrator, _**_(Internally known as Community Wellbeing Administrator Lead_**_)_ (Role ID 837)_

**_ Ho

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