Helpdesk Assistant Apprenticeship

5 days ago


Cheltenham, United Kingdom Just IT Recruitment Full time

For 30 years our client has provided specialist, end to end workforce management software and support services to recruitment agencies and corporate companies, internationally. Their offices are based in Cheltenham.

**Key Duties**:

- Record, track and document the helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to the final stage
- Support internal users with Windows/iOS/Android and phone related queries
- Support internal users with our main system (Aquarius and Precision) queries
- Testing possible solutions ensuring problems are adequately resolved, including testing for new system releases and developments
- Develop help sheets (guides) and frequently asked questions lists for end users
- Reporting daily to your line manager with completed task lists and upcoming projects

**About you**:
To be a Helpdesk Assistant Apprentice, you will need to be a tech enthusiast with 5 GCSEs (ideally A* - C, 4-9) including Maths and English.

This 15-month Apprenticeship has a salary of £16,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications

**Skills required**:

- Logical thinking and problem-solving skills
- Ability to work well under pressure
- Responsible, confident and highly motivated
- Ability to work independently and proactively
- Excellent prioritisation, time management, written and oral communication skills
- Excellent administrative and organizational skills
- Cheerful/positive disposition, with a ‘can do’ attitude
- Effective team player

**Personal qualities**:

- Proactive, can do attitude.

**Next steps**:**After the apprenticeship**

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

**Reference code: JT1018



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