Sr. System Administrator

2 days ago

Cheltenham, United Kingdom Ultra Electronics Full time

The Senior System Administrator maintains integrity of the operating system environment. Performs and leads system software upgrades including planning/scheduling, testing and coordination. Performs server administration and setup. Coordinates disk space planning and management. Maintains growth statistics, space forecasts, tape libraries and software and hardware inventories. Monitors and maintains continuity with system software licensing and maintenance agreements. Provides recommendations regarding hardware and system software planning and budgeting. Plans, develops, documents, and implements enhancements to systems. Oversees maintenance of directories and system updates. Participates in and acts as project lead for systems initiatives.

**Key responsibilities**:

- Working closely with colleagues and end-users to ensure the solution meets business requirements and is delivered in a timely manner.
- Troubleshoot and provide solutions to software and hardware faults.
- Participate in and lead IT projects spanning multiple sites.
- Provide tier II/III technical support and serve as top escalation point for critical and/or challenging systems issues.
- Triage and assign advanced problems or requests to the proper channels.
- Perform post solution follow up to ensure end user satisfaction.
- Write knowledgebase articles to document new solutions.
- Support the Group IT team on other projects as needed.
- Be able to work well as part of a team but also unsupervised.
- Demonstrate project management abilities and aptitude with excellent written and verbal communication skills.
- Provide mentorship to junior system administrators and supporting team members.
- Provides support for implementation, troubleshooting and maintenance of IT systems.
- Ability to convey risks and propose mitigation strategies to technical and business audiences.
- Give responsibility for ensuring approval requirements are identified and met (e.g. Cyber Essentials + and others which requires to support potential/existing/new customer contracts)
- Give responsibility for the coordination of preparation and support for external audits/assessments where IT is on the agenda
- Give responsibility to ensure the IT processes followed are documented and reflect the applicable procedures as defined in the Business Management System
- Ensuring regular reporting and communicating of IT activities, issues and help required (reactive & proactive)
- Coordination of ensuring IT work packages are defined, planned, tracked, completed, sustained and effective
- Coordination of ensuring any changes made architecture and systems are reflected in overall system definition documentation
- Carry out any other duties as reasonably required.

**Required Skills**:

- Degree in Information Technology or equivalent experience
- Ability to obtain and maintain SC level security clearance
- Microsoft Active Directory and Windows Server administration experience.
- Windows Security Policy and Group Policy experience.
- Proven experience installing, maintaining, and supporting hardware and software in a Microsoft Windows environment.
- Network administration and/or support experience.
- VMware administration experience.
- Storage Area Network (SAN) administration experience.
- Working Knowledge of:

- Hyper-V, Firewalls, Network switches (including Cisco, Layer 3 routing and sub-netting), Exchange, Backup technologies, SAN technology, VoIP. Ensuring best security practices are adhered to throughout all processes.
- Experience with certifying compliance and auditing the security aspects of various operating systems within Windows.

**Desired Skills**:

- Experience with M365 administration
- Experience with certifying compliance and auditing the security aspects of various operating systems within Windows.
- Excellent written and verbal communication skills and demonstrated ability to interface effectively with multiple faculty and staff on issues within the area of sponsored research in a cooperative, responsible manner.
- Experience with development and delivery of Information Assurance (IA) related briefings and training material.
- Experience with Microsoft Exchange and the Microsoft Office product suite.
- MCSE, MCSA, MCITP, MCTS and related Microsoft Certification a plus.
- CISSP, CompTIA Security+, CCNA, CCNP and related IT security and/or network certifications a plus.
- Experience with Microsoft SharePoint intranet administration.
- Cisco switching, routing, ASA firewalls and VPN experience.
- Video conferencing and VoIP phone system administration.
- Ability to adapt to ongoing changes in technology and in a mixed environment with a variety of systems.
- Ability to quickly get up to speed on new solutions or situations and to disseminate information gathered to others as needed.
- Enjoys working at speed, when necessary but also able to plan and consider options.
- Driving license
- Travel to alternative locations in the UK and abroad to undertake occasional

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