Customer Service Advisor

5 days ago


Stratton St Margaret, United Kingdom Responsive Personnel Full time

Responsive Personnel are pleased to be working with our client in Stratton who are looking to recruit a Customer Service Advisor for their busy team

**Job Summary**:

- Ensure clear and timely communication
- Issue resolution
- Analysis and reporting to both internal and external teams
- Follow company procedures and best practice to achieve customer service excellence
- Assist with project initiatives

**Duties and Responsibilities**:

- Build and maintain relationships with key customer personnel
- Liaise with internal teams to support in the smooth running of the operation
- Ensure daily tasks and deadlines are completed, escalating to the Team Leader where support is required
- Ensure adherence to procedures in line with company policy and best practice
- Complete reporting to the required standards, ensuring that reports are accurate and timely
- Ensure contractual KPI reporting is prepared to required timescales
- Support the Team Leader with continuous improvement initiatives

**Skills Required**:

- Experienced IT user comfortable with adapting to new technologies and ways of working
- Excellent inter-personal skills, comfortable communicating with a variety of internal and external teams
- Strong team player, aware of individual impact and contribution to the business
- Able to co-ordinate a variety of tasks simultaneously and ensure timely completion of actions
- Strong attention to detail
- Able to use own initiative and make decisions where required
- Passionate about delivering excellent customer service
- Knowledge of warehouse and transport operations
- Good numeracy and literacy skills

**Working Days**: Monday - Friday

**Working Hours**: 07:30 - 16:00

**Pay**: £21,000 p/a



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