Customer Service Advisor
6 months ago
**Service Advisor: St Neots**
You must be able to work alone, as well as within our productive aftersales team to achieve our outstanding levels of customer service.
Salary £26 - £29k plus bonus
Working hours by shift, either 7am - 5pm or 8am - 6pm pm Monday to Friday and on rota to work 1 in 4 Saturdays
**Day-to-day duties and responsibilities will include**:
- Maximising service profitability
- Ensure the highest level of customer satisfaction at all times
- Maintain excellent standards of departmental administration
- To support all aftersales departments at key / busy times
- To help the dealership achieve standards of process efficiency
- Cash Handling / IT experience with Word / Excel.
**Skills and Experience required including**:
- Enthusiasm to deliver and continuously improve product knowledge through a dedicated manufacturer training program
- The desire to achieve the highest standard of customer care, measured through a manufacturer CSI program and customer retention.
- A flexible approach with the ability to adjust in a changing / busy environment
- The ability to work alone, as well as within our aftersales team
Previous experience in a Service Advisor capacity is desirable and preferably within a main dealer - although full training will be provided to the right applicant.
**Salary**: £26,000.00-£29,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
**Experience**:
- service advisor: 1 year (preferred)
Work Location: In person
**Salary**: £26,000.00-£29,000.00 per year
**Benefits**:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Supplemental pay types:
- Performance bonus
**Experience**:
- service advisor: 1 year (preferred)
Work Location: In person
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