Customer Service Advisor Part Time 9.00-2.00
1 day ago
We are recruiting for a number of part time (16 - 20 hours per week) customer focused people who are as passionate about customer service as we are. This role will have an expected start date of 8th August. Our Customer Centre in Swindon is at the heart of our business, delivering first class customer service to customers throughout the entire UK. Previous experience in a contact centre is not essential as full training will be provided by our team of dedicated onsite trainers.
Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, consistently delivering exceptional services and products to our customers. To do this, we need to hire and retain great talent like you. That’s why we are investing and growing our customer centre, who we know will play a key role in supporting us to achieve our ambitions.
You’ll already be or will become, with the help of our training, a knowledgeable, and authentic furniture expert, able to find solutions to our customer enquiries by providing an excellent inbound service to complement our customer first focus.
You’ll be closely supported by your colleagues within the wider customer centre, and our onsite dedicated trainers and mentors will be on hand, every step of the way, supporting you to achieve high quality outcomes throughout the customer journey.
Salary £10.10 per hour
Working Hours - 16 - 20 hours per week, 4 or 5 days including a Monday and Friday. No weekend working.
Training Period - Monday 8th August - Wednesday 17th August (8 days full time hours)
Contract Length - Permanent
Location Swindon Head Office
**Benefits**:
- Generous staff discount
- Extra day holiday for your Birthday
- Contributory pension scheme
- Supportive team culture
- Online Health Portal
- Employee Assistance Programme
- Membership to Hapi Benefits rewards site providing a wide range of discounts and offers
- Great working environment
- Training, development and ongoing support
- Internal career paths
Our valued Customer Service Advisor's are the front line of all customer communication on behalf of the company for post-delivery calls. It involves handling general enquires and complaints via incoming calls, and finding a resolution to customer issues. It involves a level of solution selling to the customer. The role will be based in our busy contact centre team and will involve answering around 70 inbound calls daily.
Core Responsibilities
- Dealing with high volumes of calls from customers, helping them find a suitable resolution
- Advising customers on care of their Oak Furnitureland products
- Finding, and agreeing appropriate solutions for customer complaints
- Ensuring that all policies & procedures are adhered to when dealing with customers
- Maintaining departmental and personal SLA's and KPI's in line with Company expectations
- Ensuring all communications, both written and oral, are of a high standard and in line with company guidelines
- Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately and following up to maintain customer confidence in the brand
- Where appropriate seeking advice and guidance from line management where cases are out of the ordinary
- Keeping up to date with the company’s products, services and policies
Skills and Experience
- Previous experience in a customer service or call centre environment desirable but not essential
- Have demonstrable experience in handling complex and emotional complaints
- High level of accuracy and attention to detail is essential
- Exceptional communication skills, both verbally and written
- Have the ability to remain calm in a busy pressurised environment
- Have the ability to negotiate and sell resolutions to the customer
- Have a professional understanding of what makes first-class customer service vital, as well as flexibility, the ability to multi-task and have good problem-solving skills.
- Excellent communication skills, both written and verbal
- Good knowledge of Microsoft Word and Excel
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