Service Controller/administrators

5 months ago

Belfast, United Kingdom Pirtek Full time

Ref: Service Controller/Administrators
- Location: Belfast
- **Centre **Pirtek Belfast

**Contact Name **Cathy Doyle

**Address **Unit 8 Abbey Business Park Mill Road Newtownabbey County Antrim BT36 7EE

**Salary **£23,000 to £25,000 OTE
- We are hiring

Pirtek are a nationwide network of hydraulic hose professionals, helping to keep businesses from every sector moving, minimising operational downtime throughout the UK and Ireland.
- Based in our Newtownabbey Centre, we are seeking to recruit two **Service Controller/Administrators - **You will be joining a fast-paced team, providing first class customer service to build and maintain client relationships.
- Key functions & responsibilities

Skills, experience and personality
- Answer incoming calls to the centre in a friendly and professional manner
Take accurate and detailed information from caller regarding breakdowns
Log all calls on to job management system (FSM)
Prioritise and assign jobs to technicians in a timely and efficient way
Ensure customer is kept informed, at all times, of the various stages of each job
Build strong external & internal relationships
Follow up jobs to ensure customer satisfaction and deal with any queries immediately
Ensure all jobs have followed the correct purchase order procedure for that customer
Update system with details of customers, site address etc
Ensure accurate records kept of any call-backs
Complete stage one validations on jobs in line with agreed procedures
Chase and update outstanding customer purchase orders
Process customer payments
Update system with customer staff/preference changes
Any other duties as required to assist other staff and maintain a safe, clean and happy office environment

**Benefits and other information**:
**Personal Style and Characteristics**:

- Mon-Fri 8am - 5pm
- 29 days holiday per year
- Basic £23,000 with OTE £25,000
- Company Pension
- Open minded, proactive with a professional approach.
- Methodical, organised with the desire to take ownership of duties.
- Effective listening, verbal and written communication skills are essential.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to plan, organise and prioritise workload to meet deadlines.
- Ability to maintain a high level of confidentiality and discretion at all times

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