Credit Control Administrator

4 months ago

Belfast, United Kingdom Blue Arrow Ltd Full time

Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.

They are looking for an experienced Credit Control Administrator to join their Collections team in Belfast.

It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.

**Credit Control Administrator**
**Belfast, BT2**
**£11.64 per hour **(PAYE)
**37-hour week **(Monday-Thursday 08.30am-5pm and Friday 08.30am-4.30pm)
**5 months temporary** (with possible extension)

**Hybrid role**: After initial training period, there is an expectation to visit the office twice per week.

**What is the Role?**

**Key Responsibilities**:

- Ensure accounts are updated and amended accurately and compliantly in accordance with agreed policies, processes and procedures.
- Work through assigned credit control reports to ensure all requests are actioned and jobs raised on siteworks within agreed timescales.
- Maintain a high level of accuracy and focus on quality, capturing, inputting and changing customer information on the customers' accounts.
- Ensure accounts are always updated accurately with actions required/completed, details of changes, amends or customer requests.
- To work towards set targets as part of a team using established guidelines, procedures and processes.
- Actively engage with other colleagues and customers to manage customers' accounts, resolve queries and respond as required.
- Review and following up on internal queries from other departments within the business.
- Work with the Customer Service team to provide telephone support at times, dependent on business needs, to ensure our customer service levels and targets are maintained.
- Provide project and admin support throughout the Operations Team as required to ensure regulatory compliance and that deadlines are met.
- Tasks as directed by line management.

**What do I need?**
- To be organised and ability to use own initiative, have exceptional attention to detail with the ability to produce consistently accurate work.
- High standard of IT proficiency; excellent working knowledge of Microsoft Office, specifically Excel.
- Be customer and quality focused, passionate about delivering excellent customer services always.
- Excellent verbal and written communication skills.
- Previous analytical or account reconciliation experience.
- Good team player.
- Positive and flexible attitude.
- Previous experience in a customer service, customer accounting or administration environment.

Ability to use own initiative

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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