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Collections Advisor

3 months ago

Chester, United Kingdom Jomo People Ltd Full time

Fancy working for a company voted “Best Workplace for Wellbeing” in 2023?

This award winning financial services company who are certified a “Great Place to Work” are on the look out for experienced collections advisors to join their super friendly and supportive team on a fully remote basis.

You’ll enjoy a host of company perks, the opportunity to work from home and benefit from supportive managers who really invest in your career.

Here’s a bit more information:
**Position: Collections Advisor**

**Location: UK remote Working**

**Salary: up to £25,500 pa + annual performance rated bonus**

**Hours: 35 hours per week contract, Monday to Friday 9am to 5pm (with some flexibility required)**

As well as the above, you’ll also benefits from the following perks
- 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
- Free onsite parking
- Free drinks and snacks in the office
- Company matched contribution pension
- Health & Wellbeing Scheme
- Life Assurance 4 x basic salary
- Cycle to work scheme
- Discounts with popular retail brands
- Genuine career development and progression opportunities within the company
- + loads more

**What does the job entail?**

As an experienced financial services Collections Advisor, you’ll already know the importance of delivering amazing levels of customer service to customers who have fallen behind on their monthly repayments. In addition, you will be responsible for the following:

- Having effective conversations to create a manageable solution that is best for both the customer and the bank
- aking the time to understand the customer’s individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
- Ensuring a fair and ethical approach - helping each and every customer on their road to financial recovery

In order to hit the ground running in this role, you should come from a background of regulated financial services or utilities collections and be passionate about supporting customers, including those who are vulnerable. _**Recent experience as a collections advisor is essential for this role.**_

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

**Salary**: £24,000.00-£25,500.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Experience**:

- financial or utilities (regulated) collections: 1 year (required)

Work Location: In person