Collections Advisor

2 weeks ago

Chester, United Kingdom Specialist Motor Finance Limited Full time

**The benefits of working at SMF**:

- Pension scheme up to 8% contribution
- 26 days holiday + 8 days bank holiday + buy up to 5 extra days
- Employee referral programme
- Perks at Work
- Above and Beyond awards
- Income protection scheme
- Employee of the Year
- Long Service awards
- Discretionary annual bonus
- Life assurance
- Discounted gym membership
- Training and exam sponsorship
- Employee assistance programme
- Paid volunteer days
- Purchase additional annual leave.
- Social events

**Hours of work**:
**We operate Monday to Friday between the hours of 8am -7pm (On site: 8am-4pm, 9am-5pm OR 10am-6pm) + 2 Saturdays (home working) per month 8am-12pm.**

**Working week is 37.5 hours with Saturday hours paid in lieu.**

We are seeking an exceptional individual to join our Customer Finance Support team, where your day to day role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.

You will assess each customer’s circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible.

**Your key responsibilities**:

- Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date.
- Ensure that all customer agreements are reviewed thoroughly to understand the customer’s situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
- Review arrears repayment plans on a regular basis to ensure they remain in line with the customer’s circumstances.
- Identify, recognize and work with customers whose circumstances are often vulnerable.
- Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
- Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.
- Where applicable signpost customers to relevant non-for-profit organizations for support and advice
- Support colleagues and the department to ensure all department aims are achieved.
- Work towards achieving daily and monthly targets both individually and as a team.
- Deliver outstanding customer service at all times in line with our vulnerable customers and debt collections policies and procedures.
- Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
- Carry out additional tasks where reasonably expected.
- Liaise from time to time with 3rd parties in relation to the management of the customer’s account.
- Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Next intake is 29th July - 3 weeks training 9-5pm Monday to Friday

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: Customer Finance Support Associate

  • Collections Advisor

    1 week ago

    Chester, United Kingdom CBC Resourcing Solutions Full time

    Collections Advisor – Financial Services (FTC 12mth)ChesterUp to £29K + benefitsWe currently have a great opportunity for a collections advisor to work for a well established and successful bank within their specialist asset finance division.This is a hybrid role based out of their head office in Chester.Responsibilities include: * Collection of overdue...

  • Collections Advisor

    2 weeks ago

    Chester, United Kingdom CBC Resourcing Solutions Full time

    Collections Advisor – Financial Services (FTC 12mth) Chester Up to £29K + benefits We currently have a great opportunity for a collections advisor to work for a well established and successful bank within their specialist asset finance division. This is a hybrid role based out of their head office in Chester. Responsibilities include: * Collection...

  • Collections Advisor

    2 weeks ago

    Chester, United Kingdom CBC Resourcing Solutions Full time

    Collections Advisor – Financial Services (FTC 12mth)ChesterUp to £29K + benefitsWe currently have a great opportunity for a collections advisor to work for a well established and successful bank within their specialist asset finance division.This is a hybrid role based out of their head office in Chester.Responsibilities include: * Collection of overdue...

  • Collections Advisor

    2 weeks ago

    Chester, Cheshire, United Kingdom CBC Resourcing Solutions Full time

    Collections Advisor – Financial Services (FTC 12mth)ChesterUp to £29K + benefitsWe currently have a great opportunity for a collections advisor to work for a well established and successful bank within their specialist asset finance division.This is a hybrid role based out of their head office in Chester.Responsibilities include: Collection of overdue...

  • Collections Advisor

    6 days ago

    Chester, United Kingdom Jomo People Ltd Full time

    Fancy working for a company voted “Best Workplace for Wellbeing” in 2023? This award winning financial services company who are certified a “Great Place to Work” are on the look out for experienced collections advisors to join their super friendly and supportive team on a fully remote basis. You’ll enjoy a host of company perks, the opportunity...

  • Collections Advisor

    4 weeks ago

    Chester, United Kingdom CBC Resourcing Solutions Full time

    Our client are a highly respected and long established provider of business finance solutions, supporting SME customers throughout the UK. They are looking for a collections advisor who will be responsible for managing a portfolio of business customer accounts that are in arrears. The role is based 3 days in their Chester office and 2 from home. This is...

  • Collections Advisor

    2 months ago

    Chester, United Kingdom PP Associates Ltd Full time

    My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. You will assess each customers circumstances on a case-by-case...

  • Collections Advisor

    2 months ago

    Chester, United Kingdom PP Associates Ltd Full time

    My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. You will assess each customers circumstances on a case-by-case...

  • Collections Advisor

    4 weeks ago

    Chester, United Kingdom PP Associates Ltd Full time

    My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. You will assess each customers circumstances on a case-by-case...

  • Collections Advisor

    3 weeks ago

    Chester Business Park, United Kingdom Affinity Search and Selection Limited Full time

    **Role: Collections Advisor** **Location: Chester** **Working hours: Monday - Friday (Saturday on a Rota) shift pattern** Your future employer is currently looking to add an additional team member to their growing team based in the Chester Business Park. You would be part of a fast-paced energetic team, within a busy call centre environment contacting...

  • Collections Advisor

    2 weeks ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Onsite - Chester Business Park - up to £30,000 Hours of work: We operate Monday to Friday between the hours of 8am -4pm, 9am-5pm or 10am-6pm (On site) + 2 Saturdays (home working) per month 8am-12pm. Working week is 37.5 hours with Saturday hours worked will be paid in lieu. Location: Chester business park Established in 2014,...

  • Collections Advisor

    3 weeks ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Onsite - Chester Business Park - up to £30,000 Hours of work: We operate Monday to Friday between the hours of 8am -4pm, 9am-5pm or 10am-6pm (On site) + 2 Saturdays (home working) per month 8am-12pm. Working week is 37.5 hours with Saturday hours worked will be paid in lieu. Location: Chester business park Established in 2014,...

  • Collections Advisor

    5 days ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Onsite - Chester Business Park - up to £30,000 Hours of work: We operate Monday to Friday between the hours of 8am -4pm, 9am-5pm or 10am-6pm (On site) + 2 Saturdays (home working) per month 8am-12pm. Working week is 37.5 hours with Saturday hours worked will be paid in lieu. Location: Chester business park Established in 2014,...

  • Collections Advisor

    3 weeks ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Onsite - Chester Business Park - up to £30,000Hours of work: We operate Monday to Friday between the hours of 8am -4pm, 9am-5pm or 10am-6pm (On site) + 2 Saturdays (home working) per month 8am-12pm.Working week is 37.5 hours with Saturday hours worked will be paid in lieu.Location: Chester business parkEstablished in 2014, Specialist...

  • Collections Advisor

    3 weeks ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Onsite - Chester Business Park - up to £30,000Hours of work: We operate Monday to Friday between the hours of 8am -4pm, 9am-5pm or 10am-6pm (On site) + 2 Saturdays (home working) per month 8am-12pm.Working week is 37.5 hours with Saturday hours worked will be paid in lieu.Location: Chester business parkEstablished in 2014, Specialist...

  • Collections Advisor

    6 days ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Onsite - Chester Business Park - up to £30,000Hours of work: We operate Monday to Friday between the hours of 8am -4pm, 9am-5pm or 10am-6pm (On site) + 2 Saturdays (home working) per month 8am-12pm.Working week is 37.5 hours with Saturday hours worked will be paid in lieu.Location: Chester business parkEstablished in 2014, Specialist...

  • Collections Advisor

    2 days ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Permanent - Chester Business Park - Hybrid after probation periodSalary: up to £30,000The benefits of working at Specialist Motor Finance:Pension scheme up to 8% contribution26 days holiday + 8 days bank holiday + buy up to 5 extra daysEmployee referral programmePerks at WorkAbove and Beyond awardsIncome protection schemeEmployee of...

  • Collections Advisor

    2 days ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Permanent - Chester Business Park - Hybrid after probation periodSalary: up to £30,000The benefits of working at Specialist Motor Finance:Pension scheme up to 8% contribution26 days holiday + 8 days bank holiday + buy up to 5 extra daysEmployee referral programmePerks at WorkAbove and Beyond awardsIncome protection schemeEmployee of...

  • Collections Advisor

    2 weeks ago

    Chester, United Kingdom HR GO Recruitment Full time

    Job Specification Position: Collections Advisor Location: Chester (Site Based Role) Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) Contract: Permanent Salary: up to £30,000 DOE + Annual Bonus and Company Benefits HR GO recruitment are currently seeking a Financial...

  • Collections Advisor

    4 weeks ago

    Chester, Cheshire, United Kingdom PP Associates Ltd Full time

    My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. If your skills, experience, and qualifications match those in this...