Customer Collections Advisor

3 months ago

Chester, United Kingdom Purchasing Professionals Full time

I am looking for a Customer Financial Support/Customer Collections Advisor to join a financial business in Chester. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.

You will assess each customer’s circumstances on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible.

**Key Responsibilities**:

- Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date
- Ensure all customer agreements are reviewed thoroughly to understand the customer’s situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place
- Review arrears repayment plans on a regular basis to ensure they remain in line with the customer’s circumstances
- Identify, recognize and work with customers whose circumstances are often vulnerable
- Communicate with customers both verbally and in writing in a clear, fair and not misleading way
- Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved
- Where applicable signpost customers to relevant non-for-profit organizations for support and advice
- Support colleagues and the department to ensure all department aims are achieved
- Work towards achieving daily and monthly targets both individually and as a team
- Deliver outstanding customer service at all times in line with our vulnerable customers and debt collections policies and procedures
- Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly
- Carry out additional tasks where reasonably expected
- Liaise from time to time with 3rd parties in relation to the management of the customer’s account
- Raise any procedural, departmental risks and concerns in line with company process and escalation routes

**Skills Required**:

- You must have some experience working in a similar debt management, collections type customer service role
- Some life experience and a mature attitude is essential
- Able to communicate with vulnerable people and offer advice
- Possess a professional and understanding manner when assisting customers
- Excellent communication and customer service skills is essential

**Company Benefits**:

- Salary up to £27/£30k - depending on experience
- Monday - Friday 37.5 hours, 8am-4pm, 9am-5pm, 2 Saturdays per month - 8am-12pm at home, time back in lieu
- Pension scheme
- Employee referral programme
- Perks at Work
- Income protection scheme
- Employee of the Year
- Long Service awards
- Discretionary annual bonus
- Life assurance
- Discounted gym membership
- Training and exam sponsorship
- Purchase additional annual leave
- Social events Hours of work

**Salary**: £24,000.00-£30,000.00 per year

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Collections Advisor

    4 months ago

    Chester, United Kingdom Purchasing Professionals Full time

    My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. You will assess each customer’s circumstances on a case-by-case...

  • Collections Advisor

    1 month ago

    Chester, United Kingdom Ecruit Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid)The RoleAre you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!As a Collections Advisor, you'll be contacting customers to discuss their outstanding debts and agree on...

  • Collections Advisor

    1 month ago

    Chester, United Kingdom ecruit Full time

    Collections Advisor – £25,000 – Birchwood, Warrington, WA3 (Hybrid)The RoleAre you good at listening, understanding, and finding solutions? Do you excel in a dynamic customer service environment? If so, this could be the perfect opportunity for you!As a Collections Advisor, you'll be contacting customers to discuss their outstanding debts and agree on...

  • Collections Advisor

    3 weeks ago

    Chester, United Kingdom MERJE Full time

    Collections AdvisorMake sure to apply with all the requested information, as laid out in the job overview below.Up to £30,000Manchester/ hybrid My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The role involves communicating with customers who have failed to meet their contractual payments towards...

  • Collections Advisor

    3 weeks ago

    Chester, United Kingdom MERJE Ltd Full time

    Collections Advisor Up to £30,000 Manchester/ hybrid My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The role involves communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. The successful candidate will assess each customer’s...

  • Collections Advisor

    3 weeks ago

    Chester, Cheshire, United Kingdom MERJE Full time €30,000

    Collections Advisor Make sure to apply with all the requested information, as laid out in the job overview below. Up to £30,000 Manchester/ hybrid My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The role involves communicating with customers who have failed to meet their contractual payments...

  • Collections Advisor

    3 weeks ago

    Chester, Cheshire, United Kingdom MERJE Full time €30,000

    Collections Advisor Make sure to apply with all the requested information, as laid out in the job overview below. Up to £30,000 Manchester/ hybrid My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The role involves communicating with customers who have failed to meet their contractual payments...

  • Customer Service Representative

    4 days ago

    Chester, Cheshire, United Kingdom Customer Labs Full time

    Customer Support & Sales Advisor Role **About the Role** We are seeking a highly skilled Customer Support & Sales Advisor to join our team at Customer Labs in Chester, Cheshire. As a key member of our hospitality industry team, you will be responsible for providing exceptional customer service and sales support to licensees via telephone and digital...

  • Customer Service Representative

    4 days ago

    Chester, Cheshire, United Kingdom Customer Labs Full time

    Customer Support & Sales Advisor Role **About the Role** We are seeking a highly skilled Customer Support & Sales Advisor to join our team at Customer Labs in Chester, Cheshire. As a key member of our hospitality industry team, you will be responsible for providing exceptional customer service and sales support to licensees via telephone and digital...

  • Customer Service Representative

    12 hours ago

    Chester, Cheshire, United Kingdom Customer Labs Full time

    Customer Support & Sales Advisor - ChesterAt Customer Labs, we're seeking a highly skilled Customer Support & Sales Advisor to join our team in Chester, Cheshire. As a key member of our commercial team, you'll play a vital role in delivering exceptional customer service and driving sales growth in the hospitality industry.Key Responsibilities:Provide...

  • Customer Service Representative

    10 hours ago

    Chester, Cheshire, United Kingdom Customer Labs Full time

    Customer Support & Sales Advisor - ChesterAt Customer Labs, we're seeking a highly skilled Customer Support & Sales Advisor to join our team in Chester, Cheshire. As a key member of our commercial team, you'll play a vital role in delivering exceptional customer service and driving sales growth in the hospitality industry.Key Responsibilities:Provide...

  • Collections Advisor

    3 months ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Permanent - Chester Business Park - Hybrid after probation periodSalary: up to £30,000The benefits of working at Specialist Motor Finance:Pension scheme up to 8% contribution26 days holiday + 8 days bank holiday + buy up to 5 extra daysEmployee referral programmePerks at WorkAbove and Beyond awardsIncome protection schemeEmployee of...

  • Collections Advisor

    3 months ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Collections Advisor - Permanent - Chester Business Park - Hybrid after probation periodSalary: up to £30,000The benefits of working at Specialist Motor Finance:Pension scheme up to 8% contribution26 days holiday + 8 days bank holiday + buy up to 5 extra daysEmployee referral programmePerks at WorkAbove and Beyond awardsIncome protection schemeEmployee of...

  • Waste Collection Management advisor

    3 weeks ago

    Chester, Cheshire, United Kingdom MERJE Full time €30,000

    Collections Advisor Manchester/ hybrid My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The successful candidate will assess each customer’s circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to...

  • Waste Collection Management advisor

    3 weeks ago

    Chester, Cheshire, United Kingdom MERJE Full time €30,000

    Collections Advisor Manchester/ hybrid My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The successful candidate will assess each customer’s circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to...

  • Collections Advisor

    1 month ago

    Eccleston, Cheshire West and Chester, United Kingdom MERJE Full time

    Collections Advisor Up to £30,000 Manchester/ hybrid My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The role involves communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. The successful candidate will assess each customer’s...

  • Collections Advisor

    1 month ago

    Eccleston, Cheshire West and Chester, United Kingdom MERJE Full time

    Collections AdvisorUp to £30,000Manchester/ hybrid My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The role involves communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. The successful candidate will assess each customer’s...

  • Collections Specialist

    2 days ago

    Chester, Cheshire, United Kingdom Ecruit Full time

    The RoleWe are seeking a skilled Collections Advisor to join our team at Ecruit. As a Collections Advisor, you will be responsible for contacting customers to discuss their outstanding debts and agreeing on repayment plans.Key Responsibilities:Contacting customers to discuss outstanding debtsAgreeing on repayment plans with customersProviding excellent...

  • Collections Specialist

    2 days ago

    Chester, Cheshire, United Kingdom Ecruit Full time

    The RoleWe are seeking a skilled Collections Advisor to join our team at Ecruit. As a Collections Advisor, you will be responsible for contacting customers to discuss their outstanding debts and agreeing on repayment plans.Key Responsibilities:Contacting customers to discuss outstanding debtsAgreeing on repayment plans with customersProviding excellent...

  • Customer Advisor

    3 months ago

    Chester, United Kingdom B&Q Full time

    **About the role** **Store to Home Picker - Evening/Nights** **Part time - 17.25 & 23.75 hours per week available** **Permanent Contract** **Shifts available Monday - Sunday, 8pm-6am** **UK Notional hourly rate £12.75 per hour (additional £1.50 per hour between 10pm and 5am)** **B&Q Chester** - **Colleagues under 18 are not permitted to work...