Customer Advisor

2 days ago

Chester, United Kingdom B&Q Full time £13

About the role

Customer Advisor - Building

Part time: 25 hours per week, over 5 shifts

Permanent Contract

Shifts vary between 7am-8pm, Monday - Sunday

UK Notional hourly rate £12.75 per hour

B&Q Chester

  • Timber cutting will be a part of this role, with full training provided to ensure you are confident and equipped to carry out this task safely and efficiently.
  • This role involves heavy lifting of items weighing up to 25kg, so a good level of physical fitness is required.

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

Key responsibilities

The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

Required skills & experience

A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up to our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

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