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Finance Support Advisor
3 months ago
Collections agent. Monday - Friday.
- Excellent role with training - Chester based
**About Our Client**:
**Full time office based role - Chester**
This business are a national business who have expanded massively over the past 5 years and have a modern and diverse work environment, this company are not your typical contact centre, they do not work on quantity, its all about the quality and the customer experience.
This business provide secured financing.
Key responsibilities for this call centre agent will be;
- Experience in B2C Collections
- Experience within a loan collections (phone based)
- Available to start a new role in December / January
- Supporting vulnerable customers with urgent assistance and support
- Delivering excellent customer service on every call received
- Advising on a wide range of solutions to find the best action for each client
- General administration and information sharing within the teams
**The Successful Applicant**:
- Excellent customer service - 3 months within a collections role
- Experience working in a contact centre based role and keen to develop their skills in a new business
- calm under pressure and able to act efficiently in any potentially urgent situations
- Confident, helpful and personable character
- Have a natural ability to build relationships over the phone
**What's on Offer**:
This role is offering;
- Training will be provided and regular ongoing training
- Options for internal moves (down the line options will be open to move into Finance, Marketing, Sales, Management, Operational, Resource planning, HR, Training & Development and all other departments)
- Starting salary = £26,000
- Free car parking
- Monday to Fridayy role with optional overtime for 2 Saturdays per month - Saturday work will be home based.
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