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Waste Collection Management advisor
2 months ago
Collections Advisor
Manchester/ hybrid
My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The successful candidate will assess each customer’s circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible.
Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date.
Communicate with customers both verbally and in writing in a clear, fair and not misleading way.
Experience in vulnerable customers and debt collections policies and procedures.
Ability to conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
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