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Collections Advisor

2 months ago

Chester, United Kingdom MERJE Ltd Full time

Collections Advisor

Up to £30,000

Manchester/ hybrid

My client is looking for an exceptional Collections Advisor to join their Customer Finance Support team. The role involves communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. The successful candidate will assess each customer’s circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible.

Key Responsibilities:

  • Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date.
  • Ensure that all customer agreements are reviewed thoroughly to understand the customer’s situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
  • Review arrears repayment plans on a regular basis to ensure they remain in line with the customer’s circumstances.
  • Identify, recognize, and work with customers whose circumstances are often vulnerable.
  • Communicate with customers both verbally and in writing in a clear, fair and not misleading way.

Required knowledge and experience:

  • Previous experience in a similar role.
  • Excellent communication skills, both written and verbal.
  • Ability to work towards achieving daily and monthly targets both individually and as a team.
  • Experience in vulnerable customers and debt collections policies and procedures.
  • Ability to conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.

Applicants must be located and eligible to work in the UK without sponsorship.

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