Apprentice Business Administrator

2 months ago


Ashington, United Kingdom Woodspeen Training Limited Full time

**JOB PURPOSE**
- Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group.
- Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration.

**WORKING HOURS**

£7.00 per hour

37.5 hrs per week OR 25 hrs per week permanent

Monday and Tuesday 7am to 8pm

Wednesday, Thursday and Friday 7am to 6pm

**DIMENSIONS**
- The scope of the role includes the full range of services and activity of the Primary Care Teams, within any of the practice locations.
- The post requires work within a set of procedures and has no budgetary or line-management responsibility.

**MAIN CHALLENGES AND OPPORTUNITIES OF THE ROLE**
- Navigating patient requests to appropriate services, using pre-defined procedures
- Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure.
- Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
- Recognising where to seek professional direction and where administrative procedures may be applied.
- Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals
- Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres.
- Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals.
- Taking responsibility for daily events and being aware of daily priorities.
- Using one’s own initiative to suggest solutions to organisational problems.
- Motivating oneself in “quiet times” to address “housekeeping” issues.
- Making time to learn and do new things

**QUALIFICATION**
- Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language. NVQ Level 2 Customer Service

**EXPERIENCE & KNOWLEDGE**
- Working in a customer service environment.
- Trained in the use of Microsoft Office - entry level basics plus Word and Excel.
- Knowledge of the Primary Care environment.
- Awareness of Data Protection Act Working in a GP Practice.
- Working in a confidential environment Medical terminology

**SKILLS**
- Good interpersonal and communications skills
- Excellent phone manner
- Good organisation and administrative skills
- Good time management, planning and prioritisation abilities Meticulous, methodical and accurate.

**APTITUDE & ATTITUDE**
- Respect for patients and their right to confidentiality
- Able to work in a changing environment.
- Personal integrity and loyalty High degree of personal motivation
- Confidentiality and trustworthiness
- Team player
- Able to work under pressure
- Able to prioritise
- Able to use own initiative
- Able to learn quickly
- Able to recognise when competent to make a decision and when not

**PHYSICAL**
- Able to work flexibly across and travel between 2 sites
- Able to work long periods on a PC and occasional lifting of file

**Job Types**: Full-time, Apprenticeship

**Salary**: £7.00 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: One location



  • Ashington, United Kingdom Mistura Enterprise Ltd Full time

    **About us** Mistura Enterprise Ltd is a small digital business in NE63 8HH. We are professional, agile, and fast-paced providing innovative medicines product information systems to the NHS and other healthcare providers. Our work environment includes: - Modern office setting - Growth opportunities - Small hard-working team **Responsibilities**: -...


  • Ashington, United Kingdom Education Partnership North East (EPNE) Full time

    **Front Of House**: **Location**: - Ashington**Salary**: - £12,350 to £12,351 per annum**Post Type**: - Full Time**Contract Type**: - Fixed Term - 18 Months**Closing Date**: - 23.59 hours BST on Monday 29 April 2024**Reference**: - 0181-24**About the role** You will assist the Front of House team to provide effective and customer focussed...

  • Administrator

    1 week ago


    Ashington, United Kingdom Zenith People Full time

    Zenith People are looking to recruit an experienced Administrator to support the Maintenance Compliance Manager in the delivery of a successful repairs and maintenance business unit. To provide administrative support for statutory safety testing, planned maintenance, capital programme, reactive repairs and voids works. To issue works orders to third party...


  • Ashington, United Kingdom Burgh Recruitment Ltd (Financial Services) Full time

    **Administrative Assistant** **Location: Ashington, Northumberland** **Salary: £22,000 + Incentives and Benefits + Pension & Free Parking** **Hours: Full time in Office** **Are you an enthusiastic Administrative Assistant eager for your next role? Could you fulfil a vital support function within a busy office?** You will be working as part of the team...


  • Ashington, Northumberland, United Kingdom Bernicia Full time

    Business Administrator Support OfficerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Business Administration Support OfficerLocation: AshingtonContract: 6 Months FTCHours: 37 hours per week, Monday to FridaySalary: £24,420...

  • HR Administrator

    1 week ago


    Ashington, United Kingdom The Pharmacist Network Full time

    The HR Administrator will be responsible for providing administrative support to the HR department. The role involves processing employee data, updating company policies, and assisting in the hiring process. The HR Administrator will also be responsible for maintaining personnel records and updating internal HR databases. **Key Responsibilities**: -...

  • Patient Administrator

    1 month ago


    Ashington, United Kingdom InHealth Group Full time

    **Hours for this role**: Monday-Sunday, 36 hours per week, typically working 3 x 12hr shifts a week but could change to 4 x 9hr or similar where required for business needs InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity...


  • Ashington, United Kingdom CMS Recruitment Limited Full time

    CMS Recruitment Limited are working with a well know organisation based in Northumberland who are looking to recruit an Administrator. Our client is a property investment, estate management and development company. Building new homes for rent and sale, attracting investment and business growth, managing delivery of major projects, providing a diverse...

  • School Administrator

    2 months ago


    Ashington, United Kingdom GSL Education Full time

    MATERNITY LEAVE COMMENCING EARLY JUNE 2024Are you an efficient and organized individual ready to make a vital contribution to the administrative operations of a busy Secondary School in Ashington? Do you have the experience and expertise to ensure the school runs smoothly behind the scenes?  This is a great opportunity to be part of a dedicated team...

  • School Administrator

    2 months ago


    Ashington, Northumberland, United Kingdom GSL Education - Newcastle Full time

    MATERNITY LEAVE COMMENCING EARLY JUNE 2024Are you an efficient and organized individual ready to make a vital contribution to the administrative operations of a busy Secondary School in Ashington? Do you have the experience and expertise to ensure the school runs smoothly behind the scenes? This is a great opportunity to be part of a dedicated team...


  • Ashington, United Kingdom The Pharmacist Network Full time

    Office Administrator **Part Time Office Administrator with The Pharmacist Network** The primary objective of the Office Administrator role is to assist with the provision of a comprehensive range of administration activities whilst providing the necessary service and support to enable The Pharmacist Network to fulfill its regulatory responsibilities to a...


  • Ashington, United Kingdom The Pharmacist Network Full time

    Office Administrator **Part Time Office Administrator with The Pharmacist Network** The primary objective of the Office Administrator role is to assist with the provision of a comprehensive range of administration activities whilst providing the necessary service and support to enable The Pharmacist Network to fulfill its regulatory responsibilities to a...

  • Patient Administrator

    2 months ago


    Ashington, United Kingdom InHealth Group Full time

    **About The Role**: **Job title**:Patient Administrator **Salary**:From £20,000 **Hours**:Monday-Sunday, **36 hours per week, typically working 3 x 12hr shifts a week but could change to 4 x 9hr or similar where required for business needs** **Location**: Wansbeck **Introduction**: InHealth sees more than 3 million patients each year and diagnostic...

  • Patient Administrator

    4 weeks ago


    Ashington, United Kingdom InHealth Group Full time

    Job summary Please Note - Candidates must be able to drive and own their own vehicle as there may be some shifts at North Tyneside and Hexham to cover for sickness/annual leave. InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer...


  • Ashington, United Kingdom InHealth Group Full time

    Job summary Please Note - Candidates must be able to drive and own their own vehicle as there may be some shifts at North Tyneside and Hexham to cover for sickness/annual leave. InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer...


  • Ashington, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen for a temporary (6 month), full-time Band 3 Project Administrative Assistant in the Community Governance Team within Northumbria Healthcare Trust. The post will be based at Wansbeck General Hospital and will be part of the Community Business Unit Governance Team which includes the Governance Lead, Information Specialist,...

  • Office Administrator

    16 hours ago


    Ashington, United Kingdom The Pharmacist Network Full time

    Housekeeping of all Databases and Data Drives on our system and the structuring of new databases Helping to maintain a safe, happy and clean office environment. End of day office sweep and locking up duties (Key Holder) Assisting in all manner of duties within an office environment Assisting with Virtual Office work via Teams. To undertake training and...


  • Ashington, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen for a temporary (6 month), full-time Band 3 Project Administrative Assistant in the Community Governance Team within Northumbria Healthcare Trust. The post will be based at Wansbeck General Hospital and will be part of the Community Business Unit Governance Team which includes the Governance Lead,...


  • Ashington, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen for a temporary (6 month), full-time Band 3 Project Administrative Assistant in the Community Governance Team within Northumbria Healthcare Trust. The post will be based at Wansbeck General Hospital and will be part of the Community Business Unit Governance Team which includes the Governance Lead,...


  • Ashington, United Kingdom Hirst Welfare Centre Full time

    **Responsible to**: Centre Development Manager **Role Purpose**: The Business Support Officer will play a critical role in the day to smooth running of Hirst Welfare Centre by supporting the Centre Development Manager in a range operational duties. **Hours per week**: 37 Main Duties and Responsibilities: 1. Financial Administration Assist the Centre...