Patient Administrator

3 weeks ago


Ashington, United Kingdom InHealth Group Full time

**Hours for this role**: Monday-Sunday, 36 hours per week, typically working 3 x 12hr shifts a week but could change to 4 x 9hr or similar where required for business needs InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator at our Wansbeck site you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

**What you are responsible for**: Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Booking clinically validated appointments on the internal system Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day Tracking and distributing imaging data and reports as required Utilising relevant IT systems to support the delivery of a high-quality imaging service Assist with monthly reports Complying with ISO standards, respecting and protecting confidentiality Reporting any incidents, feedback or complaints effectively Ensuring patient and customer focus is central to the commercial success of the business.



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