Guest Services Operator

6 months ago


MoretonInMarsh, United Kingdom Bamford Collection Full time

**THE BAMFORD COLLECTION IS A GROUP** **OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING** **AND NURTURING PEOPLE AND PLANET.**

**ABOUT THE ROLE**

As a Guest Service Operator you will have a key position in handling general enquiries and the booking experience of our guests across the Bamford Collection. You will support our customers through the booking process and ensure they receive a high quality personalised service.

**RESPONSIBILITIES**
- Champion swift, efficient, knowledgeable and engaging service in all interactions
- Be competent in using all platforms and systems used across the Guest Services team
- Complete the physical dispatch of gift cards

**SKILLS YOU WILL BRING**
- Strong Attention to Detail
- Clear verbal and written communication skills
- Ability to work calmly under high pressure situations
- Multitasking skills and good organisational abilities
- Customer service experience

**PERKS AND BENEFITS**
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.


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