Inbound Customer Service Adviser

6 days ago


Liverpool, United Kingdom People Solutions Group Limited Full time

People Solutions have a FANTASTIC opportunity for experienced Inbound Customer Service Advisors

Our client is currently on the look-out for a number of Full-time, Inbound Customer Service Advisors to join their team on a temporary to permanent.

Offering a great opportunity for work-life balance, with working hours of Monday-Friday 09:00-17:00 and a rotational Saturday working 4 hours between 08:30-14:00.

**What's in it for me as an Inbound Customer Service Advisor?**

Paid at £10.00 per hour with an overtime rate of double time on bank holidays and time and a half on weekends.
- Generous holiday scheme - 26 days, plus bank holidays
- Access to Mental health first aiders
- Free parking
- Healthy employee discount scheme
- Career progression opportunities

**Day to Day Duties**

As an Inbound Customer Service Advisor your day-to-day duties will include:

- Handling customer service, sales and business to business calls
- Arranging engineer repair appointments
- Process product, spares, and accessories related orders
- Case handling and housekeeping, updating customer details or changing delivery details
- Collaborating with relevant departments to resolve customer queries or product faults
- Advertising products/services on offer and up selling them

**Essential Skills**

As an Inbound Customer Service Advisor you must have:

- Experience within a customer service environment
- Excellent written and verbal communication skills
- Experience working in a fast-paced environment
- Excellent timekeeping

**Desirable Experience**

As an Inbound Customer Service Advisor it would be desirable if:

- You have a passion for customer service
- You have experience with cross-selling and up-selling

**What training is provided?**

Full training will be provided for the role, and we can guarantee a supportive team atmosphere to help you to develop your role

**Contact**

22.JCWICSA



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