Customer Service Adviser

4 days ago

Liverpool, United Kingdom Reed Talent Solutions Full time

**Are you customer focused?**
Have you got the attention to detail we are looking for?
Why not consider the role of **Customer Service Adviser **at **Reed in Partnership?**
Formed in 1998 as part of the Reed group, Reed in Partnership is a public service provider. Our mission is to deliver services that positively transform people and their communities. We support individuals, businesses and families to prosper - often under challengingcircumstances. Starting with one office delivering employment support in Hackney, we have grown our business to deliver a range of services - from National Citizen Service for young people, to health and employment support across the UK.
**The role**
The Customer Service Adviser (CSA) is responsible for providing a first-class personalised service to our participants across a variety of Reed in Partnership programmes. The role will be part of a small team (10 -12 CSAs) based in Liverpool. The Customer ServiceAdviser will act as the first point of contact for participants referred by Jobcentre Plus to our Working Ways (IPES) programme, carrying out 3-way 'warm handover' calls with the participant and their JCP Work Coach. The Customer Service Adviser will alsoplay a pivotal role in supporting participants on our JETS, Better Working Futures and Restart Scheme contracts who have become self employed, providing in-work support and gathering evidence of trading to support job outcome claims.
The information below describes your key responsibilities. This is not intended to be an exhaustive list and as such you will be expected to carry out any other duties that may be specified by your Line Manager from time to time. This job description is non-contractual.
Reed in Partnership requires the full commitment and cooperation of its employees to strictly adhere to company policies and procedures, which includes quality standards(2), data protection(3), health and safety(4), diversity(5) and safeguarding(6).
**Key accountabilities**
Customer Service The Customer Service Adviser is the first point of contact when engaging with Reed in Partnership and therefore we expect Customer Service Advisers to demonstrate consistently high levels of customer service when communicating with potentialparticipants.
- Managing inbound calls from Jobcentre Plus Work Coaches.
- Initiating outbound support calls to participants who have become self employed.
- Ensuring effective communication between potential participants and Reed in Partnership services at all times.
- Utilising systems and tools in a timely and effective manner to ensure that once booked in for an appointment, participants receive booking confirmations and reminder communications.
- Ensuring prompt and effective contact and responses to Reed in Partnership staff and external organisations when requested.
- Ensuring all expressions of interest are promptly responded to in line with key KPIs.
**Attention to Detail and Data Capture**
The Customer Service Adviser is expected to record potential participant data and communications in order to ensure the participant is referred to a programme in their area for which they meet the eligibility criteria.
- Build and maintain knowledge and understanding of the eligibility criteria of all of our programmes and obtain the level of information required from potential participants to verify that they can access our support.
- Accurately capturing all required participant data and maintaining excellent data integrity at all times.
- Updating daily records on call and or web-based activity, outcomes and any other performance metrics as specified by your Line Manager. Evidencing the achievement of daily, weekly and monthly performance and productivity targets.
- Ensuring that during and after calls/web chats all relevant systems are promptly updated.
**Engagement and Assessment of Customer Needs**
The Customer Service Adviser is expected to positively engage with potential participants to effectively assess their eligibility for our IPES/ Working Ways programme and sell the benefits encouraging them to join the scheme.
- Providing outstanding customer service to all potential participants including introducing themselves and the business in a professional way.
- Explaining in detail the Programme that the potential participant would be eligible for and the service that can expect to receive.
- Managing potential participant expectations through detailing support available and to achieve buy-in to the Reed in Partnership programme.
- Using effective engagement techniques to gain interest and buy in from potential participants.
**Office Support and Administration**
The Customer Service Adviser is expected to consistently and accurately maintain all administrative electronic files in relation to participants.
- Build and maintain positive working relationships with key operations colleagues to ensure data and information is passed on in a timely manner.
- Engage with participants who have failed to attend and ensuring appointments are being booked appropriately.
- Providing administration input for the team including accurate data management, documenting telephone calls, maintaining records and managing incoming and outgoing mail.
- Any ad hoc duties as required by the business.
**Quality and Continuous Improvement**:

- Constant review and improvement of current operational systems and contact centre technology, feeding back ideas to your line manager, in the first instance.
- Sharing best practice with other colleagues relating to performance optimisation across the business.
- Promoting a high quality, accuracy and right first-time ethos within the team at all times.
**Skills & experience**
**Required Education Attainments**:

- Level 3 or higher qualification
- GCSE’s (grade B in English Language) or Level 2 equivalent or be able to demonstrate through literacy test that they are currently...

  • Customer Service Adviser

    8 months ago

    Liverpool, United Kingdom Talos Test Client Full time

    As a Customer Service Adviser, you will play a key role in ensuring our customers receive outstanding service. You will engage with clients, address inquiries, and provide guidance on a range of banking products and services. This position is ideal for individuals who thrive in a fast-paced environment and are committed to delivering top-notch customer...

  • Customer Service Brand Adviser

    1 week ago

    Liverpool, United Kingdom Page Personnel Finance Full time

    The customer service brand adviser position we are recruiting for is housed within a massive global brand in the production and manufacturing industry. The duties of this position deal with the day to day engagement with a wide scale of customer needs andqueries. As a customer service operator, you will conduct on the forefront of dealing with a variation of...

  • Customer Service Adviser

    2 days ago

    Liverpool, United Kingdom Royal Sun Alliance (RSA) Full time

    **The Opportunity** Customer Service Advisor Full Time - 35 hours per week Starting Salary: £20,000 per year The role will be a hybrid working arrangement split between our RSA Liverpool office - New Hall Place and home. Range of set working patterns including evenings and weekends Is helping customers and making a difference to their lives your passion?...

  • Customer Service Adviser

    2 days ago

    Liverpool, United Kingdom RSA Full time

    **The Opportunity** Customer Service Advisor Full Time - 35 hours per week Starting Salary: £20,000 per year The role will be a hybrid working arrangement split between our RSA Liverpool office - New Hall Place and home. Range of set working patterns including evenings and weekends Is helping customers and making a difference to their lives your passion?...

  • Customer Service Adviser/client Services

    6 days ago

    Liverpool, United Kingdom Pontoon Full time

    **Customer Service Adviser/Client Services** **12 Months** **Liverpool** Client Service Delivery at Pershing provides clearing, settlement and custody support solutions for our institutional, Broker Dealer, Wealth and Client Advisor firms. CSD is split into a number of different teams including Client Onboarding, Cash and DataManagement, Account...

  • Customer Service Brand Adviser French or German

    1 week ago

    Liverpool, United Kingdom Page Personnel Finance Full time

    The customer service brand adviser position we are recruiting for is housed within a massive global brand in the production and manufacturing industry. The duties of this position deal with the day to day engagement with a wide scale of customer needs andqueries. As a customer service operator, you will conduct on the forefront of dealing with a variation of...

  • Customer Service Adviser

    1 week ago

    Liverpool, United Kingdom Search Consultancy Full time

    My Liverpool City Centre based client is looking to recruit Temporary Administrators to work on their inbound financial services campaign. The role is offered on a Monday - Friday basis, 9am - 5pm offering a basic hourly rate of £10.91. As an Administrator you will be responsible for providing an outstanding, positive and memorable experience to every one...

  • Fragrance Adviser

    6 months ago

    Liverpool, United Kingdom Superdrug Full time

    **Fully Flexible** **Hours**: 16 hours a week with opportunity to work more hours. **Salary**:£7.70 - £10.80 per hour. **Why Superdrug?** Passionate about perfume and fragrance? Love delivering exceptional customer service? As a Superdrug Fragrance Adviser, you’ll deliver great advice on perfume and fragrance. Working as a Fragrance Adviser in one of...

  • Inbound Customer Service Adviser

    7 days ago

    Liverpool, United Kingdom People Solutions Group Limited Full time

    People Solutions have a FANTASTIC opportunity for experienced Inbound Customer Service Advisors! Our client is currently on the look-out for a number of Full-time, Inbound Customer Service Advisors to join their team on a temporary to permanent. Offering a great opportunity for work-life balance, with working hours of Monday-Friday 09:00-17:00 and a...

  • Build a Rewarding Career in Financial Services

    3 weeks ago

    Liverpool, Liverpool, United Kingdom St. James's Place Financial Adviser Academy Full time

    Career Opportunities at St. James's PlaceWe are a leading financial services company that provides support and training to new advisers through the St. James's Place Financial Adviser Academy.**Job Summary**We are seeking a skilled and motivated individual to join our team as a Financial Adviser. This role involves building long-term relationships with...

  • Financial Adviser

    7 months ago

    Liverpool, United Kingdom Jigsaw Recruitment Full time

    **Financial Adviser: Home based position covering the Liverpool area£45,000 to £85,000 with excellent benefits that include a company car** Jigsaw Recruitment is pleased to be working with this leading name within the Financial Services industry. Our client is looking to recruit additional Financial Advisers to their ever expanding sales team. This...

  • Customer Service Advisor

    7 months ago

    Liverpool, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328363**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Fixed Term**Length of employment**: - Until Aug 24**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs...

  • Mortgage Adviser Liverpool

    7 days ago

    Liverpool, United Kingdom HSBC Full time

    Mortgage Adviser, WPB If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. The Mortgage Adviser will provide a range of services...

  • Customer Service Adviser £9.90

    1 week ago

    Liverpool, United Kingdom The Recruitment Co Full time

    Job Title: Customer Service **Salary**: £9.90 Per Hour Working 5 days per week between Monday-Sunday on shifts between 8.30am - 8.00am Hours : 37.5 per week Full Time. Type of Role: Full Time in office based role. Duration - Permanent with Fortnightly pay Location - Wavertree This has the potential of becoming a hybrid-working role once successfully...

  • Financial Adviser

    1 week ago

    Liverpool, United Kingdom CleverHR Full time

    Our Client, boasting over 100 years of rich heritage offering families Financial Advice across the United Kingdom, seek a Financial Adviser to join the business to cover Liverpool and St Helen's. The business has worked with families for generations, developing a close bond with these clients based on high levels of trust, integrity and...

  • Financial Services Professional

    3 weeks ago

    Liverpool, Liverpool, United Kingdom St. James's Place Financial Adviser Academy Full time

    Professional DevelopmentA new challenge awaits at St. James's Place Financial Adviser Academy, offering a rewarding career path in the heart of Greater Manchester, Liverpool, Cheshire, or across the UK.You'll have the opportunity to develop a successful business and grow your professional network, leveraging your entrepreneurial spirit and...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Coyles Remote Work Freelance Full time

    I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and informationKey responsibilitiesYou will be a self starter who is able to own quiries through to resolutionbe able to confidently use Microsoft tools, emails and internet/intranetA very good empathtic telephone manner is neededFull training will be...

  • Customer Service Advisor

    3 months ago

    Liverpool, United Kingdom CV-Library Full time

    I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed Full training will...

  • Financial Adviser

    1 week ago

    Liverpool, United Kingdom Jigsaw Recruitment Full time

    **Financial Adviser: Home based position covering Liverpool£45,000 to £85,000 with excellent benefits that include a company car** Jigsaw Recruitment is pleased to be working with this leading name within the Financial Services industry. Our client is looking to recruit additional Financial Advisers to their ever expanding sales team. This excellent...

  • Customer Service

    11 hours ago

    Liverpool, United Kingdom Jobwise Ltd Full time

    About this role Processing orders Dealing with payments and handling sensitive information Advising customers of products and services available Dealing with enquires and complaints to resolution Building rapport with customers General administrative duties Essential skills & Experience Previous experience within a telephone based customer service role Must...