Customer Service Brand Adviser French or German
1 week ago
The customer service brand adviser position we are recruiting for is housed within a massive global brand in the production and manufacturing industry. The duties of this position deal with the day to day engagement with a wide scale of customer needs andqueries. As a customer service operator, you will conduct on the forefront of dealing with a variation of inbound and outbound communications in the aim of assisting and smoothing after sales processes.
**Client Details**
As a major player in the fields of mobility, consumer goods, industrial technology, and building technology For over 30 years, the client offers global innovative services in more than 30 languages with over 7,500 associates across 26 international locations.The company has evolved over the past few decades into a successful international provider of business process outsourcing for a large portfolio of other multi-disciplinary brands.
**Description**
Key responsibilities as such include:
- Providing professional first line technical advice, guidance and support to the customer on a variety of products
- Communicating to both customers and client in fluent **French** or **German** in either written or speaking form
- Handling all customer interaction in a prompt, friendly and professional manner
- Obtaining and evaluating all relevant information to handle product and service inquiries
- Diagnosing and resolving first line technical issues
- Understanding the customer requirements
- Advising customers on the best services available
- Responding to customer requirements, resolving customer queries and complaints
- Build rapport with the customers
- Capture, maintain and ensure quality of customer data.
- Contributing to the overall performance of the team
- Deliver and maintain both individual and team targets
**Profile**
- Experience or fluency in either speaking or writing in **French** or **German**:
- Experience of working in a customer contact centre environment
- Excellent verbal and written communication skills in English
- Previous experience of providing technical advice and support to customers
- A passion for delivering first class customer service
- Proven record of providing internal and external customer service
- Self-motivated and driven to succeed
- Team Player
- IT literate and good PC skills
- The commitment to work towards individual and team goals
- Flexibility in hours of work/shift patterns
**Job Offer**
- Hybrid working
- Full induction/training
- Competitive salary upto £22k
- Weekly social events
- Internal progression scheme
- Flexible working hours
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