Customer Service Advisor

3 months ago

Liverpool, United Kingdom Bosch Group Full time

**Company Description**
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
We are looking for experienced Customer Services Associates to join.
- Handling all customer interaction in a prompt, friendly, personalised and professional manner
- As a blended agent, interact with the customer across all channels
- Providing a high-touch experience for customers each and every time
- Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
- Advising customers on the best services available
- Building rapport with customers
- Providing a value add service that enhances the customer experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service related issues, incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets

**Qualifications**
- Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
- Previous Telesales experience would be an advantage
- A passion for delivering first class customer service
- Highly developed soft skills and a strong will to serve
- Excellent verbal and written communication skills in both English and German to C2 level proficiency
- Good social and interpersonal skills
- Good listening skills
- Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
- Excellent problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Empathetic, a warm, helpful and positive approach
- The ability to relate to an older demographic of customer
- Proactive, confident, self-motivated and driven to succeed
- A team player
- Demonstrable knowledge of European geography and popular destinations in North America
- The commitment to work towards individual and team goals
- Flexibility in hours of work/shift patter

**Additional Information**

Operational Hours
- Monday - Friday 07:00 - 18:00

Your future job location offers you: flexible work time options, UK home office based, benefits and services, employee discounts, room for creativity.

Your future job location offers you: flexible work time options, benefits and services, childcare offers, employee discounts, room for
creativity and centrally city based location.

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