Customer Service Advisor

2 weeks ago

Liverpool, United Kingdom Love2shop Full time

CUSTOMER SERVICE ADVISOR (SEASONAL) / LIVERPOOL / £22,308 PER ANNUM PRO RATA / START DATE OF 17th SEPTEMBER.
If you are looking for an exciting new challenge as a Customer Service Advisor, then this is the perfect opportunity for the right candidate to join a committed, focused, and hardworking team.
The role of a Customer Service Advisor is extremely demanding, varied and provides a good opportunity for the right candidate to join a committed, focused, and hardworking team.
Following an initial three-week training programme, the successful Customer Service Advisor will be responsible for delivering outstanding customer experience in every customer interaction ensuring customers’ requirements are met and surpassed, ensuring compliance to all policies, processes and regulations whilst working in a hybrid model.
Ongoing support and guidance are provided to give you the opportunity to thrive. Our culture is open, supportive, and friendly.
Love2Shop has been around for more than 55 years but we’re also a forward-thinking and progressive business. Having been recently acquired by UK-based company, PayPoint, we have many more exciting developments to look forward to, so now is an ideal time to join the team.
What’s in it for me?
* Salary of £22,308 per annum - pro rata from 17/09/22 on a fixed term contract for five months.
* Hybrid working, 2-3 days in central Liverpool office & remaining days from home.
* 25 days holiday per annum (pro rata) + bank holidays
* Colleague discount on Love2shop gift cards (after qualifying period)
* Workplace pension scheme (after qualifying period)
* UK Healthcare (after qualifying period)
Key Responsibilities of the Customer Service Advisor:
* Handle high volume inbound telephone calls from external customers.
* Action and respond to customer letters, emails, chats and social media queries using the most appropriate channel.
* Provide help and assistance in resolving customer issues ‘first time most of the time’.
* Accurately maintain and manage accounts ensuring customer records are up to date with relevant outcomes and actions.
* Take appropriate action where complaints are received and/or errors found and ensure these are promptly resolved and reconciled.
* Collate feedback and be the voice of the customer supporting other areas of the business with user acceptance and customer experience testing.
* Complete daily/weekly/monthly reports issued by your line manager.
You should apply if:
* You have great interpersonal and communication skills with a positive can-do attitude.
* You have experience of working in a customer facing role and possess a passion for customer first.
* You are competent in the use of Microsoft Office (Word, Excel, Outlook).
* You are organised & methodical with the ability to work calmly under pressure.
* You have good problem-solving skills can apply attention to detail.
* You have good time-management skills with the ability to keep to task.
* You take accountability for your actions treat people with respect and are a great team player.
* You can collaborate with others, both, within and outside of the department.
What’s Next?
If you have the passion and desire to take on this fantastic new Customer Service Advisor position, we would love to hear from you. APPLY NOW for immediate consideration

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