Customer Service Advisor English

6 days ago


Liverpool, United Kingdom Brook Street Full time

Are you multilingual in both English and French languages? Do you have a background in a higher-level customer service role, ideally in a call or contact centre?
If so, this could be the perfect role for you. Working at the client's office in the Liverpool city centre, you can look forward to working with a globally known brand and to deliver truly exceptional customer service to customers alongside engaging with allcustomers to gain a full understanding of their requirements.
Benefits for this role include:
A competitive basic salary of £21,450 per annum.
Working hours that range between 0700-0800 Mon-Sun (this would be across 2 shift patterns - 0800-1630 and 1130-2000).
Company benefits.
Local car parking facilities and public transport links.
Day to day duties include:
Handle all customer interactions in a professional and knowledgeable manner.
Engage with customers to gain a full understanding of their requirements.
Providing a value added service at all times that enhance the customer's experience and build on both brand and service reputation.
Capture, maintain and ensure the quality of customer data.
Identifying any service-related issues, trends or incidents.
Be multilingual in both English and French (fluent).
Have at least 2 year's experience in a higher end customer service role (ideally contact or call centre environment).
Evidence of previously providing a high end, customer service experience.



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