Customer Services Advisor

5 months ago

Liverpool, United Kingdom Wray Brothers Ltd Full time

We’re on an exciting journey at **Wray Bros**, as the company has become one of the leading and most trusted workwear, janitorial and cleaning suppliers around the UK. After a rebrand and change in direction, we have continued to grow and excel against all competition.

We are currently looking for a **Customer Services/Internal Sales Advisor **to join us in our growing Liverpool office. Our new Customer Service Agent will be able to advise new and existing customers with solutions to their questions using excellent written English and demonstrate problem solving abilities by offering alternative products which we supply and up-sell complimentary products where appropriate.

**About the Customer Services/Internal Sales Advisor Role**

**Customer Services/Internal Sales Advisor Overall Responsibilities**
- Making outward bound calls to existing and potential customers in order to support sales, marketing objectives and targets
- Answer incoming calls from customers and suppliers
- Serving Customers at the Trade Counter
- Visiting Customers at their premises
- Processing sales orders on computer system
- Resolve customer enquiries and complaints
- Follow current company procedures contribute to their further development
- Assist in maintaining customer records
- Sending out relevant sales material to new and existing customers
- Help to develop and maintain a customer follow-up programme to ensure complete satisfaction with orders

**Customer Services/Internal Sales Advisor Duties**
- Keep up to date with and follow the Company’s policies and procedures
- To be flexible with regards times of work within the needs of the Company as defined by your line manager
- To attend, prepare for and participate in regular team meetings
- With your line manager, identify training needs and take responsibility for attending training courses as directed and giving formal feedback
- Work within the ISO 9001 (Quality Management System), ISO 14001 (Environmental Management System) and OHSAS 18001 (Health & Safety Policy)
- To be aware of and adhere to all Health & Safety issues in line with the company policies
- Undertake such duties that might reasonably fall within the post’s responsibilities as directed by your line manager

**Customer Services/Internal Sales Advisor Skills and Requirements**
- **Good understanding of digital communications**:

- **Previous experience in customer services and sales**:

- Be able to deal with customers in a positive, reliable and pleasant way.
- Have a genuine interest in working with and helping customers.
- Have good communication skills, be polite, tactful and friendly.
- Self-motivating, out-going, with a positive attitude and appreciation of team ethics
- Must be organised, conscientious and be able to work on own initiative and multi-task.
- Attention to detail to meet accuracy standards.

**To be considered for the role of Customer Service Agent please submit your CV today via the APPLY button below**
- About Wray Bros_
- With a premises that stretches 48,000sq foot, a fleet of 5 vans, a team of 25 people and contracts with universities, councils and museums all around the country, it is hard to imagine Wray Bros started out from such humble beginnings._
- Founded over 30 years ago under the name "Willy Wiper", the company received a helping hand from the Princes Trust charity for small businesses._
- After a rebrand and change in direction, Wray Bros continued to grow and excel against all competition. The business has built up a superb reputation for low prices, quality products and unmatched customer service. Those three factors have seen the company become one of the leading and most trusted workwear, janitorial and cleaning suppliers around the UK._
- A big part of the Wray Bros motif is a commitment to positive social and corporate responsibility and one he most popular things to come out of the company's moral stand-point is a host of cost-effective, environmentally low-impact range of cleaning products for the ever changing needs of our customers and our climate._
- We have over 10,000 products on-hand and ready to deliver promptly to your door. Our range of hygiene supplies includes cleaning chemicals, equipment, machinery and personal protective equipment PPE; such as gloves, safety spectacles, high vis clothing and various other items._

**Job Types**: Permanent, Full-time

**Salary**: £21,675.00-£22,260.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

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