Customer Service Advisor
7 months ago
Liverpool, L20 8PD
£23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include pension, BUPA medical cash plan, life assurance, 22 days’ holiday (rising with service), enhanced maternity / paternity pay after qualifying service.
We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team.
As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
**A little bit about the role**:
This is a phone-based customer service role, taking inbound and making outbound calls, based in our Liverpool office. Most of the work is computer-based with lots of communication and collaboration with colleagues.
- You’ll be delivering amazing customer service by building rapport with our customers
- There will be opportunities to grow the business and earn commission through the acquisition of new customers
- We look to proactively manage our customers’ accounts, identifying and resolving any potential issues in creative and responsive ways
- You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
**What we are looking for**:
- Previous experience in a customer service or sales role, ideally phone-based but that isn’t essential
- Previous experience of working on computer and phone systems
- The ability to follow and understand a set process
- Good written and verbal communication skills
- The ability to work in a busy office environment
- GCSEs in English and Maths at grade C / 4 or equivalent
With over 1,000 colleagues in multiple sites nationwide Olleco offers stability and opportunity for developing your future career.
Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.
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