Assistant Head Housekeeper

6 months ago

Newcastle upon Tyne, United Kingdom Atlas Hotels Full time

**Hours**:40 hours across 5 days per week**

**Salary**:£23,753.00 per annum**

**Atlas Hotels** is hiring a **Assistant** **Head Housekeeper** right now at the **Holiday Inn Express Newcastle Gateshead**

**Benefits include**:

- Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £15 per night, with 50% off food and drink when staying for leisure
- Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
- A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a ‘thank you’ for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto enrolment pension scheme through The Peoples Pension
- Employee referral programme paying out £500 for every great person you refer to us that passes their probation
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Friends and family hotel discounts

**So what does a Head Housekeeper do?**

**_
Employee_**
- Lead and organise the Housekeeping team are in the right place at the right time, to enable a great experience to our guests
- Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
- Understand and role model the Atlas Values and associated behaviours
- Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
- Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
- Undertake effective job check ins with Housekeeping Assistants and Supervisors
- Support the Head Housekeeper in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
- Understand HR procedures and raise conduct and other such concerns to the HOM/ Hotel Manager

**_ Guest Experience_**
- Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively
- Monitor and supervise the work of the Housekeeping team as and when required, in absence of the Head Housekeeper
- Undertake room checks as required
- Take responsibility for the effective rostering of Housekeeping staff
- Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes
- Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
- Be an active and effective team member, working together to achieve hotel goals
- Monitoring any issues with rooms to other members of the team (eg Maintenance) as soon as possible, escalating on behalf of the team as necessary
- Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
- Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
- Effectively manage complaints using our ‘service recovery’ principles
- Understand and have a good knowledge of the products and services available at the hotel
- Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
- Demonstrate good local knowledge and proactively provide this to guests when required
- Maintain compliance standards
- Positively represent the Atlas brand
- Take accountability for own development, career progression and growth in role
- Understand budget targets and work within these to manage staffing costs

**What experience do I need?**
- Previous experience of working in Housekeeping roles, ideally in a supervisory position
- Previous people management experience

So why not? Click ‘apply’ now to become our Assistant Head Housekeeper and enter into a World of Opportunity

**Atlas Hotels** are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

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