Executive Head Housekeeper

6 months ago

Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time

Job Title: Executive Head Housekeeper

Company: Sandman Signature Newcastle Hotel

Location: Newcastle, United Kingdom

**About Us**:
Sandman Signature Newcastle Hotel is a premier destination for travellers seeking luxury, comfort, and exceptional service in the heart of Newcastle. Our hotel boasts modern amenities, stylish accommodations, and a commitment to excellence in hospitality. We are currently seeking a dynamic and experienced Executive Head Housekeeper to join our team and uphold our standards of cleanliness and guest satisfaction.

Position Overview:
Key Responsibilities:
Oversee the daily operations of the housekeeping department, including scheduling, training, and performance management of staff.

Conduct regular inspections of all 170 guest bedrooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to brand standards.

Develop and implement cleaning procedures and protocols to maintain a safe and sanitary environment for guests and staff.

Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and cost-effective purchasing practices.

Collaborate with other departments, such as maintenance and front office, to address guest requests and maintenance issues in a timely manner.

Monitor guest feedback and implement improvements to enhance the overall guest experience.

Maintain a safe working environment for staff by enforcing safety standards and procedures.

Job Duties:

- Ensure that all bedrooms and public rooms are serviced and cleaned daily ready for 3pm check in.
- Prepare and conduct daily, weekly, periodic deep cleaning regimes
- Ensure that VIP rooms receive the designated care and attention.
- Ensure an adequate supply of clean linen in a good state of repair.
- Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is completed.
- Liaise with Maintenance Manager and notify them of areas in need of attention pertaining to décor, fixtures and fittings.
- Ensure that staff are coached and trained to perform their duties effectively.
- Ensure that staffing levels are correct, to manage business levels
- Ensure that adequate supplies of cleaning materials are available.
- Ensure that staff areas are kept clean and in a good state of repair.
- Ensure that regular Health & Safety within the department is followed.
- Ensure effective communications through attending meetings and imparting information at regularly held staff meetings with housekeepers.
- Prepare and submit, in the required format, all information necessary for budgeting purposes.

Qualifications:

- Proven experience in a supervisory or managerial role within the housekeeping department of a hotel minimum of 5 years.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- High level of attention to detail and organisational skills.
- Effective communication skills with individuals at all levels of both inside and outside the organisation
- Knowledge of cleaning techniques, products, and equipment.
- Strong negotiation skills and understanding of supplier relations including quotation and ordering processes
- Familiarity with health and safety regulations and procedures.
- Ability to follow through and complete overlapping projects
- High level of sound and independent judgment, reasoning, and discretion
- Flexibility to work evenings, weekends, and holidays as required.
- Previous experience with hotel property management systems (PMS) is an asset.

Working Conditions:

- May be exposed to waste, infectious waste, diseases, conditions, etc. that are consistent with hotel housekeeping
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Must be able to lift, push, pull, and move a minimum of 25 pounds

Perks:

- 28 days holiday per annum inclusive of bank holidays.
- Competitive salary
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- X3 complimentary nights stays to use in the UK, Ireland or North America
- All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

HP

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**ABSOLUTELY NO PHONE CALLS PLEASE

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