Head of Contact Centre

5 months ago


Glasgow, United Kingdom Optical Express Group Full time

**Hours: 40 hours per week (including weekends)**

**Location: Glasgow City Centre (office based)**

**Salary: £40K - £45K plus performance bonus (£50K OTE)**

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Do you want to be part of a team that literally changes lives?

We have an exciting opportunity for a Head of Contact Centre to lead ambitious teams across our different healthcare services. We are looking for someone who can bring a ‘Sales Through Exceptional Service’ attitude to this new role.

You may already be an Inbound or Outbound Sales Manager, a Team Manager, or maybe in an alternative industry performing a sales role - B2B, business development, new business, account management, B2C, inbound, outbound - whatever sales background you come from.. if you’re career-driven, sales focused and a leader then we would like to hear from you.

Key elements of the role:

- Leadership experience with a proactive attitude
- Target driven with strong analytical awareness
- Relationship-building mentality
- Analysing and reviewing variance reports to ensure optimal performance
- Develop teams to achieve their best through target incentives
- Plan and coordinate the team’s work schedules across multiple work patterns
- Review, recommend and initiate performance improvement plans
- Explore and develop new business opportunities

What’s in it for you?
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environment
- 29 days annual leave
- Complimentary eye care, Laser Eye Surgery and Intraocular Lens Surgery
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Perkbox subscription

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.



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