Contact Centre

6 months ago


Glasgow, United Kingdom Optical Express Group Full time

**Hours: 40 hours per week, Full Time**

**Location: Glasgow City Centre - office based**

**Salary: £22,500**

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 33 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Each day will vary however the core components of your role will include:

- Engaging with existing or potential customers/patients
- Acting as first point of contact for internal and external customers
- Handling customer enquiries quickly and efficiently
- Booking consultations, sight tests and post-operative appointments
- Maintain and develop product knowledge and customer service skills
- Accurate maintenance of patient records

Essential skills
- Excellent verbal and written communication skills
- The ability to deal with customers over the telephone in a confident and professional manner
- A willingness to learn
- Excellent rapport building and communication skills with the ability to overcome objections

What’s in it for you?
- Competitive salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Perkbox subscription

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer



  • Glasgow, United Kingdom Pendragon Full time

    **Contact Centre Supervisor** **Stratstone Mercedes-Benz of Glasgow** **A basic salary of £28,796 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...

  • Contact Centre Agents

    6 months ago


    Glasgow, United Kingdom Arnold Clark Full time

    **Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Glasgow About the role We’re recruiting for Contact Centre Agents to join our BMW/Mercedes-Benz Contact Centre in Giffnock, Glasgow. Why choose us? Basic salary of £22,000, with an OTE of over £28,000 dependant on experience No late nights or unsociable hours 33 days’...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Key Responsibilities**: - Attendance Management, including Welfare Visits and Return to Work interviews. -...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Please note this is a secondment position for 9-12 months** **Key Responsibilities**: - Attendance...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Please note this is a secondment position for 9-12 months** **Key Responsibilities**: - Attendance...

  • Contact Centre

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Hours: 40 hours per week, Full Time** **Location: Glasgow City Centre - Office based** **Salary: £22,500** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care. As...

  • Contact Centre Agent

    5 months ago


    Glasgow, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team in **Glasgow. **This is a new position working 12-16 hours per week assisting with inbound and outbound calls as well as up-selling within the park. **Job...

  • Contact Centre Agent

    5 months ago


    Glasgow, United Kingdom The Healthcare Collection Full time

    Full-time, Central Glasgow (potential for hybrid working) We are on the lookout for outstanding sales individuals who share our passion for empowering people to make educated decisions about their health and wellbeing. As a Patient Care Coordinator, you will be providing support to our sales team across various elective surgical domains, encompassing...


  • Glasgow, United Kingdom Pendragon Full time

    **Contact Centre Executive** **Stratstone Mercedes-Benz of Glasgow** **A basic salary of £26,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...


  • Glasgow, United Kingdom Stratstone Mercedes-Benz Full time

    **Contact Centre Executive** **Stratstone Mercedes-Benz of Glasgow** **A basic salary of £26,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...


  • Glasgow, United Kingdom Golden Charter Full time

    **Contact Centre Sales Advisor (£23,766)** Are you passionate about sales and customer service? Do you have experience of selling directly to customers? If so, we’d love to hear from you! We’re on the lookout for two Contact Centre Sales Advisors to join our Contact Centre team on a full-time, permanent basis. As a Contact Centre Sales Advisor,...

  • Contact Centre Agents

    5 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agents

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agents

    5 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **(Please note this role requires you to speak fluent German)**: **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and...

  • Contact Centre Agents

    5 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **(Please note that this role requires you to be able to speak fluent Croatian)**: **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider....

  • Contact Centre Agents

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **(Please note this role requires you to speak fluent German)**: **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: **Salary - £23,795**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care...

  • Contact Centre Agents

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **(Please note that this role requires you to be able to speak fluent Croatian)**: **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: **Salary - £23,795**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only...

  • Head of Contact Centre

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Hours: 40 hours per week (including weekends)** **Location: Glasgow City Centre (office based)** **Salary: £40K - £45K plus performance bonus (£50K OTE)** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have...


  • Glasgow, United Kingdom Golden Charter Full time

    Are you passionate about sales and customer service? Do you have experience of selling directly to customers?  We’re on the lookout for Contact Centre Sales Advisors to join us on a full-time, permanent basis. It’s an exciting time to join us, over the next 12 months and beyond we are transforming our business to support our growth strategy. We are...

  • Quality Coach

    3 weeks ago


    Glasgow, United Kingdom Kura Full time

    Hours: Monday to Friday 9am to 5:30pm This is a permanent full-time role as a Kura Coach in our Glasgow office, The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura &...