Contact Centre Executive

5 months ago


Glasgow, United Kingdom Pendragon Full time

**Contact Centre Executive**

**Stratstone Mercedes-Benz of Glasgow**

**A basic salary of £26,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service**

**Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?**

At Stratstone, our Contact Centre Executives are the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. You’ll conduct outbound calls for service, MOT, vehicle maintenance and other aftersales-related bookings whilst building strong relationships with our customers ensuring that their satisfaction is at the heart of everything you do.

**If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home**:
**You’ll have the opportunity to be involved with**:

- Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability
- Building authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty and retention
- Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
- Proactively conducting follow-up calls related to divisional marketing campaigns
- Ensuring systems stay up to date in accordance with database protocols and guidelines

**Do you have what it takes to be an Stratstone Associate? We’re looking for someone who is**:

- Equipped with previous customer-facing experience, preferably with knowledge of the automotive industry
- A confident communicator with strong interpersonal skills who can engage, build authentic relationships and establish strong rapport with our customers
- Proficient in utilising computer systems with full knowledge of Microsoft packages, database experience is desirable
- Able to adhere to all company and manufacturer policies and protocols
- Passionate for our industry, the people who work in it and the people we serve

**At Pendragon, Together, We’re Unstoppable**:
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

**Embrace the Gift of Movement**:
We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential. Join us and seize the chance to make a real impact whilst embracing change and adapting to a world of endless possibilities.

**Diversity is Our Strength**:



  • Glasgow, United Kingdom Stratstone Mercedes-Benz Full time

    **Contact Centre Executive** **Stratstone Mercedes-Benz of Glasgow** **A basic salary of £26,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...


  • Glasgow, United Kingdom Pendragon Full time

    **Contact Centre Supervisor** **Stratstone Mercedes-Benz of Glasgow** **A basic salary of £28,796 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...

  • Contact Centre Agent

    5 months ago


    Glasgow, United Kingdom The Healthcare Collection Full time

    Full-time, Central Glasgow (potential for hybrid working) We are on the lookout for outstanding sales individuals who share our passion for empowering people to make educated decisions about their health and wellbeing. As a Patient Care Coordinator, you will be providing support to our sales team across various elective surgical domains, encompassing...

  • Contact Centre Agents

    6 months ago


    Glasgow, United Kingdom Arnold Clark Full time

    **Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Glasgow About the role We’re recruiting for Contact Centre Agents to join our BMW/Mercedes-Benz Contact Centre in Giffnock, Glasgow. Why choose us? Basic salary of £22,000, with an OTE of over £28,000 dependant on experience No late nights or unsociable hours 33 days’...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Key Responsibilities**: - Attendance Management, including Welfare Visits and Return to Work interviews. -...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Please note this is a secondment position for 9-12 months** **Key Responsibilities**: - Attendance...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Please note this is a secondment position for 9-12 months** **Key Responsibilities**: - Attendance...

  • Contact Centre

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Hours: 40 hours per week, Full Time** **Location: Glasgow City Centre - Office based** **Salary: £22,500** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care. As...

  • Contact Centre

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Hours: 40 hours per week, Full Time** **Location: Glasgow City Centre - office based** **Salary: £22,500** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care. As...

  • Contact Centre Agent

    5 months ago


    Glasgow, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team in **Glasgow. **This is a new position working 12-16 hours per week assisting with inbound and outbound calls as well as up-selling within the park. **Job...


  • Glasgow, United Kingdom Golden Charter Full time

    **Contact Centre Sales Advisor (£23,766)** Are you passionate about sales and customer service? Do you have experience of selling directly to customers? If so, we’d love to hear from you! We’re on the lookout for two Contact Centre Sales Advisors to join our Contact Centre team on a full-time, permanent basis. As a Contact Centre Sales Advisor,...

  • Contact Centre Agents

    5 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agents

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agents

    5 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **(Please note this role requires you to speak fluent German)**: **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and...

  • Contact Centre Agents

    5 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **(Please note that this role requires you to be able to speak fluent Croatian)**: **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider....

  • Contact Centre Agents

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **(Please note this role requires you to speak fluent German)**: **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: **Salary - £23,795**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care...

  • Contact Centre Agents

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **(Please note that this role requires you to be able to speak fluent Croatian)**: **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: **Salary - £23,795**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only...

  • Head of Contact Centre

    6 months ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Hours: 40 hours per week (including weekends)** **Location: Glasgow City Centre (office based)** **Salary: £40K - £45K plus performance bonus (£50K OTE)** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have...


  • Glasgow, United Kingdom Golden Charter Full time

    Are you passionate about sales and customer service? Do you have experience of selling directly to customers?  We’re on the lookout for Contact Centre Sales Advisors to join us on a full-time, permanent basis. It’s an exciting time to join us, over the next 12 months and beyond we are transforming our business to support our growth strategy. We are...

  • Quality Coach

    3 weeks ago


    Glasgow, United Kingdom Kura Full time

    Hours: Monday to Friday 9am to 5:30pm This is a permanent full-time role as a Kura Coach in our Glasgow office, The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura &...