Contact Centre Agent

6 months ago

Glasgow, United Kingdom Flip Out UK Full time

We are **Flip Out**, we are the UKs biggest and best adventure parks We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team in **Glasgow. **This is a new position working 12-16 hours per week assisting with inbound and outbound calls as well as up-selling within the park.

**Job Overview**

We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal team member will want to have fun at work, in a massively important role where every day is different

We are consistently busy throughout the year and bring in all types of bookings, from families, individuals, schools, football teams, scouts & guide groups as well as many more. This is why the role you will play is exceptionally crucial.

We have over 80,000 followers on social media, boasting thousands of 5* reviews. We have millions of visitors a year, and we need an excellent team to make sure every single guest always has a memorable experience

We are all about our guests Your goal will be to provide them with the best customer service possible Our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time

**Duties and Responsibilities**
- Be the voice of Flip Out
- Reviewing company reviews and responding to reviews appropriately
- Handling complaints, taking full detailed reports and resolving situations whilst keeping cool, calm and collected
- Completing various administration tasks
- Ensure excellent standards of housekeeping are maintained at all times
- Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
- Interaction is the absolute key to creating unforgettable experiences one guest at a time
- Upsell products to our customers via telephone or within our arena

**Qualifications/Skills**
- High level of written and verbal English
- Comfortable with upselling
- Eager to Learn
- Fantastic Teamwork
- Be personable, engaging, positive and bubbly as well as being patient, calm and empathetic
- This role is all about personality and the right attitude where you know nothing else other than making all our guests feel listened to and cared for at all times

**Shift Availability**
- Must be available on Fridays, Saturdays & Sundays typically we work 6 hour shifts each day

**Job Types**: Zero hours contract, Part-time

**Salary**: Up to £10.42 per hour

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekend availability
- Weekends only

Application question(s):

- Are you comfortable up-selling products to people face-to-face?
- Are you available to work on Fridays, Saturday & Sundays?

**Experience**:

- customer service: 1 year (required)
- Call Centre: 1 year (required)

Work Location: In person

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