Apprentice Digital Solutions Technican

5 months ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

You will assist end-users with technical issues such as troubleshooting software and hardware problems, helping them with password resets, and resolving network connectivity issues.

Providing excellent customer service is vital. You’ll need good communication skills to interact with the end-users on a professional and friendly manner, both in person and over the phone.

Learning how to manage and priorities support tickets is crucial. You’ll be responsible for logging, tracking, and resolving or escalating issues efficiently.

As an apprentice, you’ll have opportunities for learning and training both on the job and through education programs. During the fixed term, you will be expected to complete the Level 3 Digital Solution Technician apprenticeship standard.
- Provide excellent communication skills, both verbal and written, with a keen ability to explain technical concepts to non-technical users.
- Provide exceptional customer service skills with a patient and empathetic approach to resolving users issues.
- Demonstrate a passion for continuous learning and an eagerness to adapt to emerging technologies.
- Demonstrate an ability to actively listen to users of the services and extract relevant information to determine their requirements or the root cause of any issues.
- Liaise with support representatives of other organisations to ensure that problems are directed to the most appropriate support staff for resolution.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
- Communicates complicated, difficult to explain Digital issues to non-Digital staff/suppliers; communicates very detailed Digital information within peer group.
- Communicates highly technical IT concepts and issues with largely non-technical audience in a manner that is supportive and empowering.
- Communicates sensitive or contentious information to non-Digital Staff
- Communicates complex matters and difficult situations to users and or team members that may require persuasion and influence.
- Analyse, investigate and resolve complex Digital queries and issues/problems raised by all users of Trust Digital systems and equipment.
- Undertakes study and completion of a Level 3 Digital Solutions Technician apprenticeship stnadard.



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