K8 Trade Support Apprentice

7 months ago

Gateshead, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full time

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_

Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses.

The Trade support apprentice role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the K8 system supports include sales, buying, inventory control, warehousing, delivery management and data analytics, to name a few.

**Key Responsibilities**:

- Accurately resolve problems using investigative and analytical skills
- Identify and replicate problems that require a software change by Development
- Work as part of the Support team
- Work with other departments to provide solutions to the customer
- Pro-actively taking ownership of a wide variety of calls and problems
- Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted calls, in particular
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating customers regarding the status of their calls
- Effectively handling complaints and call escalation requests form customers
- Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
- Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
- Pro-actively using the appropriate tools to gain and share knowledge
- Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
- Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
- Undertaking any other projects as required by the Support Manager

**Key Requirements**:
Essential:

- Looking to gain work experience in the relevant field of their qualification
- Good written and verbal communication skills
- Tech savvy and computer proficient
- Attention to detail
- Customer and service focused
- Driven, proactive and motivated personality
- Flexible to changes in tasks and the support environment
- Good Problem-solving skills

Desirable:

- In the process of or have completed an IT degree or diploma
- Any understanding of software and/or software support environments would be an advantage.
- Basic grasp of business processes and operations

Person Specification:

- Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical manner
- Have excellent customer care and strong interpersonal skills
- Project a professional image
- Be adaptable and work as an effective member of a team
- Be organised and manage own workload efficiently
- Maintain a professional standard of communication at all levels
- Work conscientiously and use initiative
- Be calm under pressure and manage stressful situations
- Adopt a positive, pro-active approach to work

Special Conditions:
Support Apprentices are required to work 2 standard shifts with an hour unpaid lunch break
- 08:00 - 16:30
- 09:30 - 18:00

**Company Info**

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited

  • K8 Presales Consultant

    7 months ago

    Gateshead, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Due to continued growth in our level of sales activity, a vacancy exists within our...

  • Implementation Consultant

    1 week ago

    Gateshead, United Kingdom Kerridge Commercial Systems Limited Full time

    Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single - or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse. Working as an ERP...

  • Business Administrator Apprentice

    2 weeks ago

    Gateshead, United Kingdom My Learning Skills Full time

    **Business Administrator Apprentice**: **Overview**: An exciting opportunity to grow and progress at Gateshead Council within the Housing Compliance and Traded services. **Gateshead Council - Housing Compliance and Traded Services**: Gateshead, NE81HH **£199.80** ****Per Week **37.00 Hours** Per Week **Role and Responsibilities**: **Job Title:...

  • Apprentice Electrician

    6 days ago

    Gateshead, United Kingdom Portakabin Full time

    **About the opportunity** We have an exciting opportunity for you to join our team in our Newcastle Hire and Service Centre as an Electrical Apprentice. You will become a key part of the team from day one, learning the vital skills of how to install, maintain, and repair electrical systems. During the 48 month programme you will gain valuable experience,...

  • Apprentice Bricklayer

    1 week ago

    Gateshead, United Kingdom Optimum Skills Full time

    Optimum Skills are proud to be working closely with multiple companies who are looking to recruit Apprentice Bricklayers. Joining a company that provides building services you will be learning all of the required skills to become a bricklayer. You will also be learning other related useful skills to help you become successful in this trade Duties will...

  • Apprentice Bricklayer

    1 week ago

    Gateshead, United Kingdom Optimum Skills Full time

    Optimum Skills are proud to be working closely with multiple companies who are looking to recruit Apprentice Bricklayers. Joining a company that provides building services you will be learning all of the required skills to become a bricklayer. You will also be learning other related useful skills to help you become successful in this trade Duties will...

  • Technical Support Apprentice

    3 weeks ago

    Gateshead, Gateshead, United Kingdom Baltic Apprenticeships Careers Full time

    Are you looking for a challenging and rewarding role in IT?We have an exciting opportunity for a Technical Support Apprentice to join our team at Baltic Apprenticeships Careers.This role is ideal for someone who is eager to learn and develop their skills in IT. As a Technical Support Apprentice, you will work closely with our experienced training team to...

  • Apprentice Bricklayer

    7 months ago

    Gateshead, United Kingdom Optimum Skills Full time

    Optimum Skills are proud to be working closely with a multitude of Bricklayers, who are looking to recruit reliable Apprentice Bricklayers from the Newcastle and Gateshead Areas. Joining a company that provides building services you will be learning all of the required skills to become a bricklayer. You will also be learning other related useful skills to...

  • Apprentice Bricklayer

    1 week ago

    Gateshead, United Kingdom Optimum Skills Full time

    Optimum Skills are proud to be working closely with a multitude of Bricklayers, who are looking to recruit reliable Apprentice Bricklayers from the Newcastle and Gateshead Areas. Joining a company that provides building services you will be learning all of the required skills to become a bricklayer. You will also be learning other related useful skills to...

  • Business Administrator Apprentice

    2 weeks ago

    Gateshead, United Kingdom My Learning Skills Full time

    **Business administrator apprentice**: **Overview**: An exciting opportunity to grow and progress at Gateshead Council within the Housing Compliance and Traded services. **Gateshead Council - Housing Compliance and Traded Services**: Gateshead, NE81HH **£199.88** ****Per Week **37.50 Hours** Per Week **Role and Responsibilities**: Data input into...

  • Apprentice

    7 months ago

    Gateshead, United Kingdom My Learning Skills Full time

    **Apprentice**: **Cedars Academy Trust**: £ 220.80 - 34.5 hours per week **Working week**:Monday-Thursday 08:15am-15:45 Friday - 08:15am-15:30 Cedars Academy are currently seeking to appoint a Business Administration Apprentice to begin in September. If you’re looking to kick-start your career within the Education Sector, this role is perfect for...

  • Commercial Apprentice

    7 months ago

    Gateshead, United Kingdom AkzoNobel Full time

    **Commercial Apprentice** We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by...

  • Sales and Administration Apprentice

    4 days ago

    Gateshead, United Kingdom Access Training Full time

    Aalco is the UK’s largest independent multi-metals stockholder. The company prides itself on offering its customers a responsive and competitive service for supplying anything from single item orders to major JIT contracts. Aalco have 18 service centres around the country which offer a reliable and on-time delivery service anywhere in the UK. Each centre...

  • Apprentice Catering Assistant

    7 months ago

    Gateshead, United Kingdom Anchor Full time

    1 - Anchor are the largest not for profit provider of Care for the over 55's in the UK. We are offering a fantastic opportunity to join our team as an Apprentice Catering Assistant. If you have an interest in food, good organisational and time management skills this could be the perfect opportunity for you! - Job description 1 - As an apprentice you will...

  • IT Support Technician Apprentice

    6 days ago

    Gateshead, United Kingdom Postify Full time

    Salary: £25k per yearReference: JIT_WHITMORNECA3 6.1An mixed comprehensive school requires someone passionate about technology and seeking their 1st role within the IT industry.As an IT Apprentice, you will provide the technical support for all the school’s IT equipment including computers, software and associated peripherals.KEY DUTIES –To provide the...

  • Accounts Apprentice

    1 week ago

    Gateshead, United Kingdom Vertu Motors Full time

    **About us** Come and join the team as an Accounts Apprentice at our Head Office based on Team Valley, Gateshead. We are looking for an enthusiastic, talented individual with motivation and enthusiasm to start their career with Vertu Motors plc. Our Accounts Assistants support the accounts function in relation to banking, allocation of receipts, sales...

  • Customer Service Level 2 Apprentice

    6 days ago

    Gateshead, United Kingdom My Learning Skills Full time

    **Customer Service Level 2 Apprentice**: Customer Service Practitioner Level 2 - 18 months **Overview**: A great opportunity to work within Customer Service at Yehlex UK! Provide high quality customer service and gain a qualification along the way! **Yehlex & Apacs UK**: 321f Mayoral Way, NE11 0RT **£210.00** ****Per Week **35 Hours** Per...

  • Ict Apprentice

    4 days ago

    Gateshead, United Kingdom Sage Gateshead Full time

    About the Role We are looking for an ICT apprentice to triage support requests for the team to find an efficient resolution for end-users. This will include leading on first-line support & escalating to second-line where needed. The ICT apprentice will also assist with project and system administration and departmental purchase ledger. Overall purpose of...

  • Sales Apprentice Opportunity

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Getting In Limited Full time

    Sales Apprentice OpportunityWe are looking for a talented and enthusiastic individual to join our sales team as a sales apprentice. In this role, you will gain hands-on experience in sales, marketing, and business development.Key Responsibilities:Support the sales team in generating new business leadsDevelop an understanding of our company's products and...

  • L4 Sports Coach Apprentice

    1 week ago

    Gateshead, United Kingdom Physical Education & Active Kids Full time

    What will the apprentice be doing? - Supporting and leading the delivery of Physical Education and Sports Coaching within Gateshead. - Assisting teaching and learning in Primary school PE. - Delivering before school and after school clubs as well as lunch supervision and providing wrap around care for Physical Education and Active Kids. What training will...