IT Service Desk Support

7 months ago


Milton Keynes, United Kingdom Tate Recruitment Limited Full time

**IT Service Desk Support**

**Full time, office-based role**

**Up to £28,000 plus 20% shift allowance and excellent benefits.**

***

As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.

The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers.

The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team.

This would suit someone who has worked in an IT support/Service desk role previously.

***

**In this job, your duties will include**:

- Log and own customer incidents
- Update incidents with detailed and relevant information in a timely and effective manner
- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
- Technical 2nd and 3rd line troubleshooting and resolving remote site network issues
- Ensure Customer Service Level Agreements are met or exceeded
- Respond to customer enquiries in a timely and efficient manner
- Ensure engineers are despatched when required and according to the SLAs in place for all customers
- Provide reports for internal and external customers as and when required

**Ideally, for this role we are looking for**:
Field service or technical service desk experience is essential

Highly IT literate and with a technical understanding

Basic Network or Cisco knowledge would be a huge advantage

A natural problem solver and a strong communicator

***

**Hours/Shifts**

24 hour/seven day a week shift plan, which will include night and weekend working and working on some Public Holidays, depending on roster.

During the initial training period the shifts will be 8.30am - 5pm Monday to Friday. When you are trained and feeling confident, the shift pattern will cover the following:
Early 0600 - 1430

Mid 0830 - 1700

Evening 1030 - 1900

Late 1300 - 2130

Night 2130 - 0600 (you can work from home for this shift)

Tate is acting as an Employment Business in relation to this vacancy.



  • Milton Keynes, United Kingdom Mirus IT Full time

    **Role**:Service Desk Apprentice **Location**: Milton Keynes **About Us**: As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK. **Position Overview**: Meet customer requirements efficiently and strive to resolve client user issues by delivering the right solutions...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Air IT Limited is a successful MSP with a strong reputation for providing excellent IT and Cyber Security services to local SMEs nationwide. We are now looking for a Technical Service Desk Engineer to join our team and contribute to our continued growth and success.The RoleIn this role, you will be responsible for handling escalated service requests,...


  • Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk Support SpecialistA dynamic role for an ambitious individual to excel in technical support.Estimated Salary: £24,000 per annum + benefitsThis position is ideal for a UK Passport holder or someone with 5 years of continuous residency in the UK as you will undergo UK Security Clearance.We are looking for someone passionate about their career and...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Empowering Our Teams at Air IT Limited">Award-winning MSP focused on IT innovation, empowering our teams and revolutionizing IT and Cyber Security support for local SMEs nationwide.">About the Job">Serving as the first point of contact for IT-related queriesProviding efficient and effective customer serviceHandling technical service requests with...


  • Milton Keynes, Milton Keynes, United Kingdom Understanding Recruitment Full time

    Technical Support Expert WantedOur client is seeking a highly skilled Service Desk Engineer to join their team in Milton Keynes. As the ideal candidate, you will have a proven track record of providing technical support and expertise on Windows Server, Office 365, and CISCO.About the CompanyOur client is a globally recognised sports team that values its...


  • Milton Keynes, United Kingdom Identifi Global Resources Limited Full time

    Service Desk TechnicianMilton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham)Salary £24,000 per annum + benefitsUnfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this roleAre you...


  • Milton Keynes, United Kingdom CV-Library Full time

    Service Desk Technician Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham) Salary £24,000 per annum + benefits Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this...

  • Service Desk Analyst

    2 months ago


    Milton Keynes, United Kingdom CV-Library Full time

    Role: Service Desk Analyst Location: Milton Keynes - On site 5 days per week Duration: 2 Months - (View to extend for further 6 months) Day rate: £178.00 inside IR35 Role Purpose: The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients IT Services Strategy to all client entities and...


  • Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time

    About the JobWe are looking for an IT Service Desk Agent to join our team at identifi Global Resources. As an IT Service Desk Agent, you will be the first point of contact for our clients' technical queries and issues.Your primary responsibility will be to provide timely and effective technical support to our clients, escalating complex issues to the...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk Technician Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham) Salary £24,000 per annum + benefits Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this role Are...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Job Description Service Desk Technician Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham) Salary £24,000 per annum + benefits Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk TechnicianMilton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham)Salary £24,000 per annum + benefitsUnfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this roleAre you...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk TechnicianMilton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham)Salary £24,000 per annum + benefitsUnfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this roleAre you...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk TechnicianMilton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham)Salary £24,000 per annum + benefitsUnfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this roleAre you...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk TechnicianMilton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham)Salary £24,000 per annum + benefitsUnfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this roleAre you...


  • Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time

    About the RoleThis position is ideal for a motivated and organized individual who can provide top-notch technical support to clients. As a Service Desk Operative, you will be responsible for monitoring service desk activity, accurately registering calls for service, and providing initial triage.You will work independently or as part of a team to resolve...


  • Milton Keynes, Buckinghamshire, United Kingdom identifi Global Resources Full time €24,000

    Service Desk Analyst Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this role Are you passionate about your career and have great enthusiasm to learn and develop your technical support skills ? Work for world class security and...


  • Milton Keynes, Buckinghamshire, United Kingdom identifi Global Resources Full time €24,000

    Service Desk Analyst Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this role Are you passionate about your career and have great enthusiasm to learn and develop your technical support skills ? Work for world class security and...


  • Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Job DescriptionThe role of the IT Service Desk Analyst at Kuehne + Nagel AS is to provide timely and effective support to internal stakeholders, ensuring prompt resolution of IT-related issues and requests. This 1st/2nd line hybrid position involves coordinating responses, resolving incidents, and escalating complex requests to higher-level support groups as...

  • Service Desk Analyst

    4 weeks ago


    Milton Keynes, United Kingdom Identifi Global Resources Limited Full time

    Service Desk Analyst Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham) Salary £24,000 per annum + benefits Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this role Are...