Income Maximisation Officer

1 week ago

Kingston upon Thames, United Kingdom The Royal Borough of Kingston upon Thames Full time

**Employer**
Kingston Council

**Location(s)**
Kingston

**Contract Type**
Permanent

**Working Hours**
Full Time

**Grade**
G

**Hours Per Week**
36

**Salary Range**
£33,351 - £37,038

**Salary Basis**
Per annum

**Leave Entitlement**
27 days

**Application Deadline**

25/06/2023, 23:55

**Anticipated Interview Date(s)**
26th June 2023

**About the Borough**

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

**About the Role**

We are looking for an organised, motivated individual, with great customer service skills to work in our busy and friendly Housing Solutions Team.

This is a highly varied role where you'll be working on a variety of projects seeking solutions for tenants and households who are dealing with the challenges and impact of Universal Credit. Additionally, you will provide assistance and support to help people to avoid homelessness. This will include utilising Discretionary Housing Payments, liaising with benefit agencies and supporting people into work. You will have a varied caseload and will be expected to manage and prioritise your own time effectively to deliver the solutions required.

The role is a hybrid one where you will spend at least 2 days a week in our centrally located offices in Kingston.

**About Us**
This is an exciting time to be joining the Community Housing Service at RBK. We have recently restructured all services with a renewed focus on managing our housing challenges, particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who have a passion for getting the very best outcomes for our residents of the Borough. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference.

**About You**

You will need to have:

- At least 12 months experience (paid or unpaid) in benefits advice work and In-depth knowledge of the current welfare benefits system.
- Experience of managing a complex and varied caseload.
- Ability to work under pressure, on your own initiative, but also to be a participating member of the team.
- An ability to deal with clients and other professionals in a sensitive and compassionate manner.
- Commitment to the principle of a client driven service
- Excellent IT skills, including effective use and analysis of spreadsheets.

**Our Offer To You**

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure

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