Customer Accounts Officer

1 month ago


Newcastle upon Tyne, United Kingdom Karbon Homes Full time

Job description

**Come and make a difference at Karbon as a Customer Accounts Officer**

We are looking to appoint a suitably qualified and experienced individual for the role of Customer Accounts Officer (Support) in the in the Customer Accounts Team. The Team delivers the Karbon income management service.

**About the role**

The Customer Accounts Officer (Support) will deliver a holistic income management service to maximise Karbon’s rental income and sustain customers’ tenancies. Engaging with customers from the outset of their tenancy you will identify and negotiate effective payment solutions with customers across a designated patch.

**About you**

We are looking for a good communicator with a strong track record in delivering income management services. You will work collaboratively, well under pressure and have comprehensive knowledge of rent arrears recovery practices and legislation.

**About our team**

**Key Information**

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- Customer Accounts Officer (Support) - fixed term role until 31/12/2023
- Salary is £31,257 per annum (pay award pending) plus a Karbon car payment of £2012 per annum
- Location: Gosforth
- Regular travel will be required
- 37 Hours per week with some homeworking available/flexible working

**Enjoy great benefits**

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

**Important dates**

Tuesday 4 April 2023

**Interview date**

Wednesday 12 April 2023


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