Income Support Officer

1 month ago

Newcastle Upon Tyne, United Kingdom Reed Accountancy Full time

Reed Accountancy & Finance are delighted to be working with a well established client in Newcastle city centre who are looking for an experienced Income Support Officer to join their Accounts Receivable team on a permanentbasis. This is an office-basedrole with the option of some remote working.

Working in a busy finance team, your main duties will include:

- Collection of overdue payments
- Supporting collection by working closely with customers via appropriate communication channels (including virtual meetings)
- Proactive reduction of the total debt amount.
- Provide customers with guidance on how to access third party financial support.
- Monthly reporting and management of levels of arrears
- Ensure all systems are updated.
- Instruct and follow-up legal proceedings where other interventions fail

You will have:

- Experience in supporting individuals through affordability struggles and maximising their income.
- Knowledge of external third party services that can further support with personal financial management
- Excellent Customer Service skills
- Intermediate knowledge of Microsoft Office including Word, Excel, Outlook
- Able to demonstrate high level of accuracy and attention to detail.
- Prior experience in income or benefit services for a Housing Association or Registered Provider
- At least 1 year’s previous Credit Control/Accounts Receivable experience
- Basic understanding of the legal system relevant to credit control - i.e. small claims

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