Claims Handler

6 months ago


Newcastle upon Tyne, United Kingdom Winn Group - Winn Solicitors Ltd Full time

**Winn Group,** home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Benefits**:

- **Three-day bonus holiday for full attendance**:

- **Additional holidays for long service**:

- **Training, development and career progression opportunities**:

- **Fully funded recognised training and qualifications**:

- **Corporate Metro Scheme**:

- **Bike to work Scheme**:

- **Pension scheme contribution**:

- **Company social events**:

- **Employee Assistance Confidential Helpline**:

- **Death in service insurance (3x salary)**:

- **Staff referral bonus scheme**:

- **Annual flu jab and eye care scheme**
- Handle telephone enquiries from clients regarding their case, assessing the merits of their case and settling them in line with policy cover and legal liability
- Build a positive relationship with each client and help them manage their expectations to deliver the appropriate outcome
- Ensure accuracy in all aspects of claims handling including; valuing PI claims, negotiating costs, using MOJ Portal, adhering to CPR and legislation
- Handle claims queries in relation to policy cover, claim status, policy exclusions and excesses, ensuring more complex cases are referred to a Team Leader
- Where appropriate, investigate claims to ensure payments are made only where a liability is established
- Arrange and monitor provision of hire vehicles to the client, negotiate to control costs whilst adhering to deadlines and time constraints
- Monitor receipt of engineer’s reports and payments with regard to the same
- Negotiate effectively with Third Party Insurers to ensure a fair settlement is achieved for the client and the company

**Person Specification**:

- Experience of working within a call centre environment
- Experience of working towards deadlines and performance objectives
- Good attention to detail and accuracy
- Time management and organisation skills
- Able to work effectively within a team

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Experience**:

- call centre: 1 year (required)

Work Location: In person


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