Senior Claims Handler

7 months ago


Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

Location - Newcastle

Employment Type - Full Time - Permanent

Salary - £33,000-£38,000

Hours Per Week - 37.5

Somerset Bridge Ltd. are recruiting for a Claims Handler to take a senior role within the Personal Injury team. This is a fantastic opportunity for someone looking for their next step in their claims career.

The role will consist of a small caseload of complex PI claims up to £50,000, coaching and mentoring of other claims handlers, dealing with technical referrals in line with company policy & procedures, participating in a peer group to develop more efficient and strategic working practices, completing monthly quality reviews and providing feedback.

Key Responsibilities:

- Investigate and proactively manage your own caseload of personal injury claims
- Review, resolve and proactively manage complex claims within technical limits
- Drive your own performance by achieving KPIs and objectives
- Motivate, coach and develop the skills of claims handlers within your team
- Strive to increase productivity and profitability within the business by suggesting different ways of working and identifying potential problems
- Keep abreast of developments across the wider personal injury and claims market
- Support your Team Manager with the technical development and performance management of the team
- Participate in project work across the business as required

Required Skills/Experience:

- Currently employed within the PI area with substantial experience of managing a PI caseload
- Achieving KPIs and objectives at current level
- Ability to work proactively and to tight deadlines and to take ownership for your own work
- Sound technical knowledge of PI, litigation, liability and indemnity
- Proven record of adhering to company handling authorities and following referral processes

Our Benefits
- Hybrid working - 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays
- Discretionary annual bonus
- Pension scheme - 5% employee, 6% employer
- Flexi-time
- Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays - if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Claims Consortium Group Full time

    **Job Summary:**We are looking for a seasoned Senior Claims Handler to manage a caseload of claims being run by a network surveyor.Key responsibilities include providing coaching to network surveyors, advising on policy queries and complaints handling as required.You'll use effective communication approaches to build rapport and deliver the right outcome for...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Claims Consortium Group Full time

    Job Description: Senior Claims ProfessionalThe Claims Consortium Group is seeking an experienced Senior Claims Professional to join our team. As a Senior Claims Handler, you will be responsible for managing a dynamic portfolio of insurance claims from start to finish, showcasing your technical skills and customer service excellence.You will oversee claims...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Claims Consortium Group Full time

    Job Summary:We are seeking a highly skilled Senior Claims Handler to manage a dynamic portfolio of insurance claims, utilizing technical expertise and exceptional customer service skills. This role involves handling a mix of automated and manual claims across multiple clients.


  • Newcastle under Lyme, Staffordshire, United Kingdom Claims Consortium Group Full time

    We are seeking an experienced Claims Handler to join our team in Newcastle under Lyme. As a Claims Handler Specialist, you will be responsible for managing insurance claims across multiple clients.This role requires strong communication skills, the ability to work independently, and leadership level responsibilities such as managing surveyors or triaging...

  • Claims Handler

    7 months ago


    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Claims Handler** **Newcastle** **Hybrid working is available once the probation period has ended (2 days in the office per month)** **Monday to Friday 9am-5pm (36 hours per week)** **£24,960 Plus DOE** **15th April start date!** **Excellent company benefits!** To be considered for the role, previous experience in a similar role is a must. But if you're...

  • Senior Claims Handler

    7 months ago


    Newcastle upon Tyne, United Kingdom The Ardonagh Group Full time

    **Senior Claims Handler / Claims Executive - Newcastle - ARD914401** We have an exciting opportunity for an experienced Senior Claims Handler or Claims Executive to join our team in our Newcastle office. Working as a Senior Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively...

  • Claims Handler Lead

    3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everpool Full time

    Everpool Job OpportunityWe are seeking a Senior Claims Handler to join our team and provide exceptional service to our customers. This role offers a unique blend of independence and teamwork, making it an ideal fit for experienced claims handlers looking for a new challenge.ResponsibilitiesManage property claims with a high level of autonomy.Collaborate with...

  • Claims Handler

    1 week ago


    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Outsource UK are working with a large Retail Bank who are hiring a number of permanent Claims Handlers for their Team based in Newcastle.** **The Financial Services & Insurance Jobs - paying between £22,500 - £26,000 per annum (depending on experience) + Pension Scheme and based in Newcastle upon Tyne North East, Tyne And Wear.** Claims handler,...

  • TPA Claims Handler

    2 weeks ago


    Newcastle under Lyme, Staffordshire, United Kingdom Claims Consortium Group Full time

    Are you ready for a dynamic and challenging role as a Claims Handler within our forward-thinking Claims Consortium Group? Our TPA leadership team combines over a century of expertise, providing unparalleled opportunities for growth, learning, and professional development.This pivotal position is based in Newcastle under Lyme (ST5), offering a hybrid...

  • Claims Handler

    6 days ago


    Newcastle upon Tyne, United Kingdom The Ardonagh Group Full time

    **Claims Handler - BSIS Newcastle - ARDRK863749

  • Claims Handler

    3 hours ago


    Newcastle Upon Tyne, United Kingdom Hays Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...

  • Motor Claims Handler

    7 months ago


    Newcastle upon Tyne, United Kingdom MPJ Recruitment Ltd Full time

    **Motor Claims Handler** **£22,000-£27,500 DOE** **Monday-Friday 9am-5pm (1 hour for lunch)** **Newcastle** MPJ Recruitment are proud to be working with a leading insurance business based in the Newcastle area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. The client prioritise your...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    Senior Liability Claims Adjuster (Casualty)Location: Northeast EnglandWe are seeking an experienced Casualty Claims Handler/Investigator to join our national Insurance client based in Northeast England. The ideal candidate will have a strong background in liability insurance claims handling and transferable personal injury or casualty insurance claims...

  • Claims Handler

    1 week ago


    Newcastle Upon Tyne, United Kingdom Greenbean Full time

    Claims Handler Hybrid-working £22,000 + up to 5% Bonus + Benefits One of the world’s largest insurance groups are looking for Claims Handlers to support customers as they make a claim on their motor insurance policy. Ideally, you’ll have experience in a similar role with knowledge of motor claims and sound negotiation and influencing skills. In...

  • Senior Claims Handler

    3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Claims Consortium Group Full time

    Role Overview:The successful candidate will oversee claims retained by our surveyor network, ensuring efficient resolution through outsourcing to a surveyor and supervising their progress. Key responsibilities include providing coaching to network surveyors, acting as their key point of contact for policy queries and complaints handling.


  • Newcastle under Lyme, Staffordshire, United Kingdom Claims Consortium Group Full time

    Job Description:We are seeking a highly skilled Insurance Claims Handler to join our team at the Claims Consortium Group. As a key member of our team, you will be responsible for handling insurance claims in a professional and efficient manner.The ideal candidate will have experience in property claims insurance and be familiar with the construction...

  • Claims Handler

    3 weeks ago


    Newcastle under Lyme, Staffordshire, United Kingdom Claims Consortium Group Full time

    About the Position:This salaried role as a Claims Handler requires a skilled professional with a passion for delivering exceptional customer service. As part of our TPA leadership team, you will have the opportunity to work on a variety of insurance claims, develop your technical skills, and contribute to the growth of our organisation.This position is based...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Job Title: Property Claims HandlerWe are seeking an experienced Property Claims Handler to join Exchange Street Claims & Financial Services in Manchester. This office-based role involves handling claims up to £50k from start to finish, including negotiation and settlement.The ideal candidate will have previous claims handling experience and excellent...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    **Job Title:** Claims Handler Specialist**Estimated Salary Range:** £50,000 - £61,000 per yearWe are seeking a skilled Claims Handler Specialist to join our team at GET STAFFED ONLINE RECRUITMENT LIMITED. As a Claims Handler Specialist, you will be responsible for efficiently handling Employers Liability and Public Liability claims for both personal injury...

  • Claims Handler

    4 days ago


    Newcastle upon Tyne, United Kingdom The Ardonagh Group Full time

    **Insurance Claims Handler - Newcastle - ARDLL844193** **We have an exciting opportunity for an experienced Claims Handler to join our team.** Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure...