Claims Handler

3 months ago


Newcastle upon Tyne, United Kingdom Winn Group Full time

**Winn Group,** home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Winn Solicitors** is a Legal 500 company and market leaders in Personal Injury Law.

We are recruiting for a Claims Handler to become part of the successful First Response Team. You should possess the skills, personality, and character to enhance delivery of our service to both clients and stakeholders.

(40 hours per week)

**Benefits**:

- **Competitive base salary plus great bonus earning potential **_**(top performers earn an average of £500 bonus per month, plus overtime)**_
- **22 days holiday, plus bank holidays, and an additional birthday holiday**:

- **Three-day bonus holiday for full attendance**:

- **Additional holidays for long service**:

- **Training, development and career progression opportunities**:

- **Fully funded recognised training and qualifications**:

- **Corporate Metro Scheme**:

- **Bike to work Scheme**:

- **Pension scheme contribution**:

- **Company social events**:

- **Employee Assistance Confidential Helpline**:

- **Death in service insurance (3x salary)**:

- **Staff referral bonus scheme**:

- **Annual flu jab and eye care scheme**
- Take on initial client claims in relation to road traffic, personal injury and vehicle damage matters
- You will look after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients
- Be articulate, have a strong communication skill set to be able to handle complex claims, as well as having the ability to build and maintain professional relationships with internal colleagues, external clients and third parties
- Working to targets and deadlines within a proactive workplace means taking ownership of your case load is essential

**Person Specification**:

- Experience of working within a call centre environment
- Experience of working towards deadlines and performance objectives
- Good attention to detail and accuracy
- Time management and organisation skills
- Able to work effectively within a team

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme

Supplemental pay types:

- Performance bonus

**Experience**:

- Contact Centre: 1 year (required)

Work Location: In person


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