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Property Coordinator
4 months ago
Annual salary: up to £21,000.00
**Property Standards Coordinator**
**Basingstoke**
- Full-Time, 1 Yr FTC from date of hire_
- Salary up to £21,000.00 per annum_ **_increasing to £23,000 on successful completion of probation_**
If you are looking for a fast paced role within the property sector this varied role may be just what you are looking for.
Working for Mears Housing Management this position for a Property Standard Coordinator will be part of the repairs and property services team based in Basingstoke, Hampshire.
We are hiring due to the new project which started Q2 2023, to review all stock on the scheme and whether it meets the contract standards. Negotiations will be required with Landlords and Letting Agents for works to be done to bring property up to standard, liaising with internal teams (renewals, search, in tenancy, field ops) to achieve the best possible outcome alongside the day to day of arranging cleans and processing invoices.
**About the Role**
We are looking to recruit a Property Standard Coordinator for our In Tenancy and Property Standard team reporting to the Team Leader. You will be a point of contact for customers, landlords and agents with any property related queries raised during the life of a tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property.
The Property Standards Team are responsible for ensuring the properties in our portfolio are compliant and meet our contractual obligations for our scheme as well as being suitable for habitation
The job entails a variety of duties including reviewing reports, working to deadlines, co-ordinating relevant works and contractors to ensure properties are ready for occupation, liaising with Landlords, Letting Agents and occupants where necessary.
This is a busy role that requires a high level of organisation, resilience and co-ordination. Customer service is a key skill as you will be liaising with a wide variety of 3rd party contacts, key skills in negotiation and excellent levels of time management and flexibility.
**Role Criteria**:
- In and outbound calls to contractors
- Ensuring works are completed in the time frame to limit impact on other departments in the business
- Reporting issues to relevant teams/parties in a timely manner and monitor progress whilst conducting outbound communications to ensure works are completed in time
- Ensuring targets are met in line with SLA’s
- Completing accurate IT records on system
- Working collaboratively with team members, contractors, and other 3rd parties to deliver an overall successful service and maintain high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures
- Contributing to the team with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
- Taking personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and community issues.
- To observe health and safety legislation, The Data Protection Act and Mears Ltd policies on Equality, Diversity & Inclusion and Confidentiality in the execution of duties.
- Carry out any other job function as required in delivering service to the customers.
**Benefits we can offer you **
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
Mears Group recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
