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Property Maintenance Coordinator

2 months ago

Basingstoke, Hampshire, United Kingdom Mears Group Full time

Job Summary:

Mears Group is seeking a skilled Repairs and Maintenance Coordinator to join our team. As a key member of our repairs and property services team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our maintenance services.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and issues related to property repairs and maintenance.
  • Coordinate and manage maintenance requests, ensuring that issues are resolved efficiently and effectively.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination of maintenance activities.
  • Develop and maintain strong relationships with customers, landlords, and agents to ensure high levels of customer satisfaction.
  • Monitor and report on maintenance activities, identifying areas for improvement and implementing process enhancements.

Requirements:

  • Previous customer service experience, preferably in a property maintenance or facilities management environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Computer literacy and proficiency in relevant software applications.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Mears Group:

Mears Group is a leading provider of property maintenance and repairs services to the public and private sectors. We are committed to delivering high-quality services that meet the needs of our customers and stakeholders.