Property Coordinator

2 months ago

Basingstoke, Hampshire, United Kingdom Sovereign Housing Association Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our Property Team as a Property Coordinator. As a key member of our team, you will be responsible for receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.

Your Key Responsibilities

  • Receive and process work orders from residents and other stakeholders
  • Schedule work diaries for trades employees and contractors
  • Liaise with trade staff and other repairs staff to ensure all appointment targets are met
  • Communicate with residents about their scheduled repair and maintenance works
  • Manage a diary and bookings schedule for the team
  • Complete required administration tasks
  • Seek opportunities to improve performance and offer solutions
  • Establish and maintain strong working relationships with team members and business stakeholders

What We Look For

  • Experience in administration within a busy customer-focused role
  • Understanding of building maintenance terminology
  • Experience of using several different computer systems
  • Ability to manage your own workload
  • Strong customer service focus and confident communication skills
  • Ability to think quickly and clearly and work well under pressure
  • Empathy and a passion for helping people

Our Benefits

  • Competitive salary and benefits package
  • 25 days' holiday (pro rata) plus bank holidays
  • Flexible working arrangements
  • Recognition scheme
  • Wellbeing discounts

About Us

Sovereign Housing Association is a leading provider of affordable housing and care services. We are passionate about creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all and believe that diverse talent makes us stronger.

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