Subscriptions Administrator

3 weeks ago

Bristol, United Kingdom IOP Publishing Full time

Subscriptions Administrator - Part-Time

**JOIN THE COMMUNITY. **

**Making science better, together. **

Be part of a community working together to make science better. A society publisher with the perfect blend of not-for-profit purpose and commercial perspective. Here, we help each other be the best we can be: a team big enough to impact and small enough to care. 

We are looking for a proactive and organised Subscriptions Administrator to join the Enterprise Operations team on a part-time basis (ideally 5 days per week 5 hours per day).

Role Summary

**What will you be doing?**

The Subscription Administrator is responsible for delivering all activities necessary to provide fulfilment and subscription management services to internal and external customers in line with current service level agreements (SLA’s).

**Key job accountabilities include**:

- To capture subscription orders and raise associated invoices promptly and accurately.
- To carry out processes and investigative work to ensure our customers get access to content to which they are entitled.
- Provision of customer service, query resolution and daily monitoring/triage of Salesforce tasks and team mailboxes.
- Annual renewal cycle preparation and implementation (free and paid subscriptions).
- Timely coding of all supplier invoices.

**About you**:

- Good level of experience of Microsoft Office software with particular competency in Excel and Outlook
- Any experience of Salesforce, FTP software, Dropbox and Webi (Business Objects) would be desirable but not essential
- Educated to Maths & English Language GCSE with a good level of numeracy
- An excellent communication skills to ensure correspondence is clear, concise and of a high standard.
- Good knowledge and experience of customer service; answering customer queries by phone and mail (electronic & postal).
- Be thorough and methodical whilst maintaining a polite and professional approach to all customers.
- Problem solver
- Ability to work on your own initiative and as part of a team.
- Ability to prioritise work according to urgency and importance

We know it is unusual for someone to tick every box so if you don’t meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

**Why work with us at IOP Publishing**:
**Purpose**: We are a world leader in the development of electronic publishing for the scientific community - working in the interests of science and scientists, we aim to maximise the impact of the research we publish;
**Culture**: We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration and authenticity with a social conscience.

**Financial benefits**: a competitive salary starting from £22,245 pro rata, an excellent pension scheme (up to 12% company contribution), and a discretionary annual bonus scheme, £200 stipend payment on completion of probation period, and a range of other useful and cost-saving benefits available through our benefits platform;
**Health and Wellbeing**: 33+ days holiday (including bank holidays), a 35-hour working week,, life assurance, cycle to work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand new office in central Bristol - modern airy and designed with all of our colleagues in mind - for work and social time;
**Flexibility**: The contractual location of this role is our Bristol office, but we have recently moved to a hybrid working model with a dynamic and blended combination of office and remote working, dependent on business and team requirements. This role will require someone to come in weekly to the Bristol office.

And last but not least, did we mention that we are unique : IOP Publishing is central to the Institute of Physics, a not-for-profit society and we gift-aid all our profits to support science through the activities of the Institute.

**To apply, please submit your CV through our careers site.**

**Job Types**: Part-time, Permanent

**Salary**: £22,264.00-£23,276.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Bristol (required)

Ability to Relocate:

- Brist

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