Service Coordinator

4 days ago


Chandlers Ford, United Kingdom ATTEGA GROUP LIMITED Full time

**Service Coordinator
Eastleigh
Up to £25K**

Our client is looking for a Service Coordinator to work in their busy Service Department, liaising with customers and engineers on a daily basis, scheduling the work for the engineers and dealing with customer queries. The role would suit someone who canwork in a fast paced environment, has an excellent telephone manner, good IT skills and is well organised.

**Main Duties and Responsibilities for the Service Coordinator / Engineer Scheduler role**:

- Booking in maintenance jobs, breakdown visits and any additional work as required
- Scheduling engineers site visits and dealing with customer queries regarding outstanding jobs
- To liaise with customers both verbally and in writing with regard to engineer’s site visits.
- To make and take calls to and from engineers with queries / requests etc
- General record keeping relating to work scheduled
- To deal with customer queries regarding work performed on site.
- To ensure customer correspondence is updated and accurate
- Maintenance of records.
- Processing of orders for spare parts as required.
- To advise engineers of their workload.
- To keep Administration Manager / internal team and systems updated
- To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters.
- To allocate and co-ordinate test equipment and to maintain records accordingly.

**Personal Requirements for the Service Coordinator**:

- Previous experience in a scheduling / service coordinator / resource planning type role
- SAP IT experience would be a benefit but not essential
- The ability and experience of working in a fast-paced commercial office environment
- Computer - including Word, Excel and Outlook
- Previous knowledge and experience in a similar role


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