IT Support Analyst
2 weeks ago
**IT Support Analyst**
**Liverpool (Hybrid)**
**£25,000**
ShortList Recruitment has an opportunity for an IT Support Analyst to join our rapildy growing client based in Liverpool.
**Responsibilities for the IT Support Analyst include but are not limited to**:
- IT equipment orders coordination, Setup, registration, and Delivery
- Assistance with Network equipment administration
- Work with Service Desk in order to ensure user requirements and satisfaction
- Be aware of and push achievement of KPI’s, SLA and OLA.
- Regularly communicate with the users and wider Managed Service team to keep them updated and informed.
- Ensure a proactive approach to providing excellent user service is maintained.
- Provide technical support to resolve incidents including root cause analysis of incidents.
**Ideal skills for the IT Support Analyst include**
- 2 - 3 years of experience in an end-user desktop support role.
- Proficiency in Microsoft Office 365 including Intune.
- Proficiency in Windows 11
- Service Desk experience, customer support and supplier management skills encompassing working closely with 3rd line support
- ITSM Tool
- Building User Laptops
- Microsoft experience
- Networking experience
- Experience with an ITSM service desk tool preferably ServiceNow or Freshdesk
- Understanding of monitoring systems. Preferably The Dude or PRTG
- ITIL experience / knowledge
The IT Support Analyst role is offering a salary of £25,000 and is commutable from Liverpool, Wirral, Manchester, Chester and North Wales.
If you think you could be the right fit for the IT Support Analyst then
**APPLY NOW
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