IT Support Analyst
3 weeks ago
We are currently looking for an IT Support Analyst to join a leading pharmaceutical company based in the North-West. As an IT Support Analyst you will be the first point of contact for end users of the company's IT Services that support and manage thewider business. You will assist in resolving any issues with IT Business systems in a timely and professional manner in accordance with company policy.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the IT Support Analyst will be varied however the key duties and responsibilities are as follows:
2.Using critical thinking and documentation management to analyse IT systems and procedures and identify and implement improvements for continuous business change.
3.Provide user training to end users to improve their confidence using the company's IT Business Systems and escalate any user requirements when appropriate
4.Assist in the installation of both hardware and software when needed as a part of wider organisational support.
ROLE REQUIREMENTS:
1. Relevant degree in a IT-related field such as Computer Science
2. Proven industry experience in a technical support role
3. A working knowledge and practical experience with Desktop Support and Microsoft 365
Key Words: IT, 1st Line Support, Analyst, ITIL, Microsoft 365, Desktop Support
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